Sonu Rawat
Faridabad
Summary
Results-driven banking and financial services professional with 7+ years of experience in customer relationship management, operations, and financial services delivery. Proven expertise in consumer banking, virtual relationship management, reconciliation, and client servicing, with a strong track record of resolving escalations, enhancing customer satisfaction, and supporting business growth. Recognized for outstanding performance and consistent ratings in service excellence.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Datapings Business Analytic Pvt Ltd
01.2021 - Current
- Manage customer queries through calls, emails, and apps while executing financial transactions and service requests.
- Provide financial solutions to preferred & imperia customers; maintain reconciliation reports with 100% accuracy.
- Resolve client escalations by coordinating with internal teams and ensuring timely closure.
- Maintain customer service records, complaint logs, and digital operations.
- Supported cross-functional teams in onboarding, data entry, and customer ID creation.
Operations Executive
Quess Corp Ltd (Axis Bank)
08.2018 - 09.2021
- Handled Pan-India customer queries via email related to POS/EDC machines, GST, refunds, chargebacks, and payments.
- Coordinated with branches and vendors to resolve escalations within SLA timelines.
- Ensured reconciliation and reporting for retail & platinum merchants.
- Assisted business managers and RMs in cross-selling financial products (business loans, OD limits, insurance, POS machines), contributing to increased revenue.
- Maintained detailed MIS on customer service, throughput, and business data.
Operations & Service Executive
Shriram Union Finance Ltd
08.2017 - 06.2018
- Managed customer queries related to loans, payments, closures, and branch operations.
- Oversaw branch cash handling, clearing transactions, and expense management.
- Coordinated with banks for CMS, NOC issuance, and reconciliations.
- Prepared MIS reports for management on throughput, service quality, and cash flow.
Education
MBA - Business Administration
J.C. Bose University of Science & Technology, YMCA
Faridabad, Haryana01.2024
BBA - Business Administration
MDU University
Rohtak01.2015
12th - Commerce
Arya Vidya Mandir Sr. Sec. School
Ballabgarh01.2012
10th -
Sawan Public High School
01.2010
Skills
- Client Relationship Management
- Service quality assurance
- Report reconciliation
- Consumer & Digital Banking Solutions
- Operations & Reconciliation Management
- Financial Products Cross-Selling
- Escalation & Complaint Resolution
- Process Improvement & Reporting (MIS)
Languages
- English
- Hindi
Achievements Awards
- Outstanding Performance Award, Axis Bank Ltd., 2019
- Consistently rated '4/5' in PMS & performance reviews for four consecutive years.
Timeline
Assistant Manager
Datapings Business Analytic Pvt Ltd
01.2021 - Current
Operations Executive
Quess Corp Ltd (Axis Bank)
08.2018 - 09.2021
Operations & Service Executive
Shriram Union Finance Ltd
08.2017 - 06.2018
MBA - Business Administration
J.C. Bose University of Science & Technology, YMCA
BBA - Business Administration
MDU University
12th - Commerce
Arya Vidya Mandir Sr. Sec. School
10th -
Sawan Public High School