Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Sooraj Kumar

Sooraj Kumar

Bangalore

Summary

Customer-focused functional consultant well-versed in engaging others while assessing project requirements. Polished in identifying client software needs, configuring applications and rendering solutions for functional breakdowns. Offering high level of attention to detail, resulting in satisfied clients and lucrative, ongoing partnerships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Functional Consultant

NIKE
Bangalore
10.2024 - 05.2025
  • Executed end-to-end data validation across platforms, including Snowflake, Hive, and o9.
  • Utilized SQL for thorough data verification and troubleshooting tasks.
  • Monitored batch jobs via Airflow and managed failure alerts proactively.
  • Developed system specifications documents based on client's requirements.
  • Collaborated on enhancement requests and implemented solutions within o9 platform.

Functional Support Analyst

Haleon - o9
Bangalore
06.2023 - 08.2024
  • Delivered L1 support for o9 platform, resolving incidents and service requests promptly.
  • Managed ticketing systems (SNOW, Zendesk) to track progress and meet SLAs.
  • Coordinated with cross-functional teams to enhance service delivery efficiency.
  • Created and maintained Change Requests (CRs) and Service Requests (SRs) per project requirements.
  • Ensured compliance with Standard Operating Procedures (SOPs) to uphold service quality.
  • Investigated root cause of various technical issues by conducting research using available resources such as manuals or websites.

Education

Bachelor of Technology - Industrial Engineering & Management

Dayananda Sagar College of Engineering
Bangalore

Skills

  • Data validation
  • Technical issue investigation
  • SQL querying
  • Client engagement and support
  • Incident management
  • Batch job oversight
  • o9 consulting

Certification

  • O9 Solutions, Technical Configuration Level 1 and 2, Functional and Technical Bootcamp (classroom training), mastering in O9 configuration, Demand Planning
  • Kinaxis Rapid Response, Author Level 1, Contributor Level 1, Administration Level 1

Personal Information

Hobbies: Cooking, Reading Novels, Farming, Badminton

Timeline

Functional Consultant

NIKE
10.2024 - 05.2025

Functional Support Analyst

Haleon - o9
06.2023 - 08.2024

Bachelor of Technology - Industrial Engineering & Management

Dayananda Sagar College of Engineering

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