Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

SOUMEN JANA

Deputy Branch Head (RDO) Union Bank of India
KALINAGAR, KAKDWIP

Summary

Dynamic Deputy Branch Manager at Union Bank of India with expertise in credit analysis, delivery and monitoring, such as disbursing agricultural and rural credit (Kisan Credit Cards, farm loans, SHG loans, etc.). And monitoring loan usage and recovery in rural branches. Successfully implemented operational strategies that enhanced service delivery and mobilized deposits, while fostering strong customer relationships. Proven ability to resolve complex issues and drive performance through effective communication and regulatory compliance.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Deputy Branch Manager

Union Bank of India
07.2022 - Current
  • Managed daily operations within the branch, overseeing staff performance and customer service standards.
  • Handled customer and employee finance queries, complaints, and concerns, resolving them with balanced solutions.
  • Developed strong relationships with customers, offering personalized banking solutions to meet their unique needs.
  • Implemented new operational strategies to enhance efficiency and improve service delivery across the branch.
  • Facilitated effective communication between branch staff and upper management, reporting on performance metrics, and operational challenges.
  • Monitored daily banking transactions, identifying and addressing discrepancies promptly to maintain financial integrity.
  • Credit delivery and monitoring, such as disbursing agricultural and rural credit (Kisan Credit Cards, farm loans, SHG loans, etc.). And monitoring loan usage and recovery in rural branches.
  • Mobilize deposits and promote various bank products and services. Identify opportunities for expanding banking services through BCs (Banking Correspondents) in unbanked villages.

Education

Master of Science - SOIL SCIENCE

Punjab Agriculture University
Ludhiana, Punjab - 141004
08.2018 - 02.2021

Bachelor of Science - Agriculture

Lovely Professional University
Phagwara, Punjab - 144411
08.2014 - 07.2018

Skills

  • Customer relationship management (CRM)

  • Credit analysis and appraisal

  • Problem solving and decision making

  • Effective communication and negotiation

  • Financial product knowledge (mutual funds, loans, insurance)

  • Branch operations management

  • Deposit mobilization

  • Credit monitoring

  • Regulatory compliance

  • Performance reporting

Certification

Indian Banks' Association (IBA) certified AML & KYC and Digital Banking officer

Additional Information

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.





Soumen Jana

Narsipatnam

26/05/2025

Timeline

Indian Banks' Association (IBA) certified AML & KYC and Digital Banking officer

12-2022

Deputy Branch Manager

Union Bank of India
07.2022 - Current

Master of Science - SOIL SCIENCE

Punjab Agriculture University
08.2018 - 02.2021

Bachelor of Science - Agriculture

Lovely Professional University
08.2014 - 07.2018

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SOUMEN JANADeputy Branch Head (RDO) Union Bank of India