Soumi Basu
Associate
Chandannagar
Summary
Experienced professional seeking a rewarding career opportunity to apply extensive training and skills to contribute significantly to company success. Strong interpersonal skills utilized to help achieve goals of customer-focused organization prioritizing customer satisfaction and enhancing overall experience.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Associate | Spencers
Mervice Infotech Private Limited
03.2024 - 11.2024
- Increased sales by customizing pitches to address specific client needs and concerns.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
HR Intern
ILS Hospitals
12.2019 - 03.2020
- Used Microsoft Word and other software tools to create documents and other communications
- Maintained excellent attendance record, consistently arriving to work on time
- Carried out day-day-day duties accurately and efficiently
- Actively listened to superiors, handled concerns quickly and escalated major issues to supervisor
- Maintained RMO files and data
- Conducted research, gathered information from multiple sources and presented results
- Completed all paperwork recognizing any discrepancies and addressing them in a timely fashion
Education
BBA - Hospital Management
George College
12.2019 - 03.2020
Higher Secondary - undefined
Ushangini Balika Vidyalaya
Secondary - undefined
Lalbagan Balika Vidyalaya
Skills
HR Management
Personal Information
- Father's Name: Sushanta Basu
- Mother's Name: Nilima Basu
- Blood Group: A+
- Date of Birth: 03/09/96
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Hinduism
Achievementsandawards
- Certificate Programme in Health Care Counselling by MAKAUT
- Certificate of Commendation in PowerPoint Presentation event of 'Hut' (World Health Day) 2019
- Certificate of Completion of 12 learning hours of Sahayata: Covid-19 Skilling Programme.
- Certificate of Participation in the Awareness Programme on 'Cancer Prevention and Healthy Lifestyle'
Timeline
Associate | Spencers
Mervice Infotech Private Limited
03.2024 - 11.2024
HR Intern
ILS Hospitals
12.2019 - 03.2020
BBA - Hospital Management
George College
12.2019 - 03.2020
Higher Secondary - undefined
Ushangini Balika Vidyalaya
Secondary - undefined
Lalbagan Balika Vidyalaya
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