Summary
Overview
Work History
Education
Skills
CERTIFICATIONS
WEBSITES, PORTFOLIOS & PROFILES
Timeline
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Soumya Sekhar Misra

Soumya Sekhar Misra

Bengaluru

Summary

Flexible Technical Support Engineer with over 3.5 years of experience helping clients maintain smooth operations. Expertise in Servicenow systems and other environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and software components.

Overview

6
6
years of professional experience

Work History

Technical Support Engineer L2

Mphasis
08.2025 - Current
  • Provided Tier-2/3 technical support and SME assistance to internal and external clients, leveraging ServiceNow for incident management and resolution.
  • Supported US banking sector clients via calls and chats, troubleshooting Azure Active Directory, SailPoint, and other critical banking applications.
  • Guided end-users through troubleshooting steps, simplifying complex technical information for non-technical audiences to ensure better understanding.
  • Collaborated with team members to document recurring issues, share insights, and improve service efficiency.

Lead Business Analyst

Green View Travel Agency
05.2023 - 07.2025
  • Managed daily operations at GREEN VIEW Travel Agency, handling 500+ customers and 100+ monthly bookings with 90%+ customer satisfaction, while collaborating with major airlines on ticketing and tour packages.
  • Drove business growth through business development, recruitment, financial planning, and KPI analysis; certified in Microsoft Power BI with expertise in building dashboards and deriving actionable insights.

Associate Software Engineer (FSE)

Cognizant Technology Solutions
11.2019 - 05.2023
  • Optimised JavaScript and Spring Tool Suite applications for educational content and inventory management, enhancing performance and efficiency.
  • Handled 500+ ServiceNow tickets, performed RCA, tracked workflows in JIRA, and delivered data-driven solutions using 100+ SQL queries on million-row datasets.
  • Resolved 200+ major incidents, completed 50+ complex JavaScript tasks, and mentored team members to improve delivery and analytical capabilities.

Education

Bachelor of Engineering - Computer Science

Kalinga Institute of Industrial Technology (KIIT)
2019

All India Senior School Certificate Examination - Science

Ramakrishna Mission Vidyalaya
2015

Skills

  • ServiceNow
  • SQL
  • Troubleshooting and support services
  • Microsoft Power BI
  • IT Technical Support
  • Data analysis and interpretation

CERTIFICATIONS

  • Microsoft Certified: Power BI Data Analyst Associate PL-300
  • Google Certified: Technical Support Fundamentals
  • Professional Certification from ONGC Tripura Power Company Ltd.
  • Certified from Kraya the Marketing Society of KIIT Deemed to be University, where I worked as a core team member.

WEBSITES, PORTFOLIOS & PROFILES

www.linkedin.com/in/soumya-sekhar-misra-253765148

Timeline

Technical Support Engineer L2

Mphasis
08.2025 - Current

Lead Business Analyst

Green View Travel Agency
05.2023 - 07.2025

Associate Software Engineer (FSE)

Cognizant Technology Solutions
11.2019 - 05.2023

All India Senior School Certificate Examination - Science

Ramakrishna Mission Vidyalaya

Bachelor of Engineering - Computer Science

Kalinga Institute of Industrial Technology (KIIT)

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Soumya Sekhar Misra