SOUMYADEEP KUMAR
Howrah
Summary
To become a successful professional working in an innovative and competitive environment where I can effectively prove myself as the work asset of my organization through my talents and by sheer hard work, thereby surging ahead both my company and myself in this competitive world.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product support sales representative (PSSR).
GAINWELL COMMOSALES PVT. LTD.
Kolkata
04.2025 - Current
- Interact with Customer daily to improve parts sales as well as service revenue.
- Collected debts weekly to enhance organizational financial support.
- Develop and maintain relationships with existing and new customers
- Promoted Caterpillar parts and services to customers, generating new sales opportunities.
- Conduct machine inspections and identify parts/service opportunities
- Generate quotations and follow up for order conversion
- Achieve monthly/quarterly sales targets (Parts & Service).
- Monitor competitor activities and market trends.
- Coordinated breakdown assistance for customers, ensuring timely support and service.
- Ensure high customer satisfaction and retention.
- Update CRM with sales visits and opportunity pipeline
SENIOR ENGINEER CUM TEAM LEADER
GAINWELL COMMOSALES PVT. LTD.
Kolkata
08.2015 - 03.2025
- Developed annual business projections and conducted site visits, driving improvements in service quality and customer satisfaction.
- Lead team building initiatives and skill development programs for improved performance.
- Executed preventive service schedules for equipment under AMC and warranty, ensuring optimal performance and reliability.
- Conducted root cause analysis for critical warranty and post-warranty failures, providing actionable insights to reduce recurrence.
- Performed health checks through technical analysis of equipment performance.
- Measured undercarriage components using CTS tool for life interpretation.
- Tested and adjusted torque converters, auto-shift transmissions, differentials, and brakes.
- Inspected hydraulic systems, adjusting pump flow, system pressure, and troubleshooting circuits.
SERVICE ENGINEER CUM STOCK YEARD INCHARGE
P S EARTHMOVERS PVT. LTD. (TATA HITACHI DEALER)
Kolkata/Malda
04.2011 - 08.2015
- Field service and repair of m/c.
- Maintenance and repair of engine-L1, Hyd pump, Hyd Cylinders, Hyd motor, Electric wire and components.
- Troubleshot equipment issues and attended to breakdowns to minimize downtime.
- Performed machine commissioning and pre-delivery inspections to verify performance.
- Sensor and ECM's calibrations and software installing.
- Managed annual contracts with customers.
- Collaborated in strategic planning discussions to enhance machine maintenance protocols.
- Created product failure reports for warranty cases and analyzed problems to support resolution.
- Working experience as a stock yards in charge in Kolkata.
- Working experience as a branch in charge at Malda for 1 year.
SERVICE TECHNICIAN TRAINEE
FUTURE AUTOMOBILE AGENCY PVT.(EICHER DEALER) LTD.
Kolkata
10.2010 - 04.2011
- Maintained and repaired engine, transmission, and axles to enhance vehicle performance.
- Serviced and repaired commercial vehicles to ensure operational reliability.
- Responded to vehicle breakdowns, delivering timely support to minimize downtime.
- Conducted pre-delivery inspections on vehicles to ensure quality.
Education
DEPLOMA - MECHANICAL ENGINERRING
NS Polytechnic College
BARDHAMAN01.2025
VOCATIONAL TRAINING - AUTOMOBILE ENGINEERING
George Telegraph Training Institute
KOLKATA01.2010
HIGHER SECONDARY -
SHIBPUR SRI RAMKRISHNA VIDYALAYA
HOWRAH01.2008
MADHYAMIK -
SHIBPUR SRI RAMKRISHNA VIDYALAYA
HOWRAH01.2004
Skills
- Key Account Management
- Customer relationship management
- Service excellence
- Condition monitoring
- Product Troubleshooting
- Onboard diagnostics
- Hydraulic & Electrical circuit interpretation
- Root cause analysis
- Reporting
- Undercarriage measurement & remaining life calculation
- Inventory planning
- Monthly safety report making & performing safety event
- Team building & skill development
- Basic Computer knowledge
Additional Responsibility
- Working as a zonal Safety Champion for zonal service team
- Participate in ISO audit and safety audit as audit supervisor
- Warranty fail parts maintain & documentation
PRODUCT HANDLED
- Commercial vehicle (VE TRUCK, BUS & DUMPER).
- Tata HitachiEX & Zaxis series Excavator, TH series Backhoe Loader & Tata Wheel Loader.
- CAT 320D & 313 series excavator,120 series motor grader, 950 series wheel loader, 424Series Backhoe Loader, D5 series dozer.
Accomplishments
Best serviceman award in India for outstanding service of medium excavators in October 2020
CPR and First Aid training in September 2022 from the Indian Red Cross Society.
CPR and First Aid training in September 2022 from the Indian Red Cross Society.
Certification
TCDP Level 2 certification from Caterpillar in 2018.
Training
Training of basic hydraulic from Tata Hitachi (Dharwad Plant)
Training of basic electric from Tata Hitachi (Jamshedpur Plant)
Z-axis excavator level -1 training from Tata Hitachi (Dharwad Plant)
Basic hydraulic system.
Intermediate hydraulic system.
Schedule oil servicing training.
Contamination control.
CAT 320 Hydraulic Excavator level one training.
Hydraulic Excavator CAT 320 & 323D3 Level 2 training.
Trouble shooting training.
Basic electric training.
Sensor and ECM’s calibrations and flash file installing.
Driving Known
- L.M.V.
- M.C.W.G.
Languages known
- HINDI
- BENGALI
- ENGLISH
Personal Information
- Father's Name: LATE TAPAN KUMAR KUMAR
- Mother's Name: MRS. SUCHITRA KUMAR
- Date of Birth: 09/14/87
- Gender: MALE
- Nationality: INDIAN
- Marital Status: Married.
Disclaimer
I HEREBY DECLARE THAT THE ABOVE SIDE PARTICULARS ARE TRUE TO THE BEST OF MY KNOWLEDGE AND BELIEF.
Timeline
Product support sales representative (PSSR).
GAINWELL COMMOSALES PVT. LTD.
04.2025 - Current
SENIOR ENGINEER CUM TEAM LEADER
GAINWELL COMMOSALES PVT. LTD.
08.2015 - 03.2025
SERVICE ENGINEER CUM STOCK YEARD INCHARGE
P S EARTHMOVERS PVT. LTD. (TATA HITACHI DEALER)
04.2011 - 08.2015
SERVICE TECHNICIAN TRAINEE
FUTURE AUTOMOBILE AGENCY PVT.(EICHER DEALER) LTD.
10.2010 - 04.2011
DEPLOMA - MECHANICAL ENGINERRING
NS Polytechnic College
VOCATIONAL TRAINING - AUTOMOBILE ENGINEERING
George Telegraph Training Institute
HIGHER SECONDARY -
SHIBPUR SRI RAMKRISHNA VIDYALAYA
MADHYAMIK -
SHIBPUR SRI RAMKRISHNA VIDYALAYA