SOUMYA DIP DAS
SENIOR PRODUCT MANAGER
Ghaziabad,UP
Summary
Product management with 10+ years of success in conceiving and delivering impactful products that elevate customer experiences and significantly boost revenue and profitability. My expertise spans the full product lifecycle, from identifying unmet customer needs to developing robust strategies and empowering cross-functional teams to achieve exceptional results. Background in Customer Service provides a holistic understanding of the business.
Overview
13
13
years of professional experience
Work History
Senior Product Manager
IndiaMART InterMESH
07.2024 - Current
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Increased product adoption by identifying customer needs and developing innovative product features.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
Product Manager
IndiaMART InterMESH
01.2021 - 06.2024
- Coordinated project planning and execution with team members and team leads.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
- Maintained positive vendor relations to build strong partnerships.
Assistant Manager
IndiaMART InterMESH
01.2015 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with teammates, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among team members on various project tasks.
- Mentored new team members in their professional development by offering guidance/support in their assigned roles.
Senior Executive
HCL Technologies
06.2012 - 12.2014
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
PGDM - Operations Management
Institute of Management Technology
Ghaziabad 04.2001 -
B.TECH - Electronics And Communications Engineering
Aryan Institute of Technology
Ghaziabad 04.2001 -
High School Diploma -
MODERN SCHOOL
Noida 04.2001 -
Skills
Product analytics and metrics
Goal-oriented planning
Data-driven decision making
Benchmarking analysis
Collaborative teamwork
Coordinating product releases
Product knowledge training
Strategic issue analysis
Timeline
Senior Product Manager
IndiaMART InterMESH
07.2024 - Current
Product Manager
IndiaMART InterMESH
01.2021 - 06.2024
Assistant Manager
IndiaMART InterMESH
01.2015 - 12.2020
Senior Executive
HCL Technologies
06.2012 - 12.2014
PGDM - Operations Management
Institute of Management Technology
04.2001 -
B.TECH - Electronics And Communications Engineering
Aryan Institute of Technology
04.2001 -
High School Diploma -
MODERN SCHOOL
04.2001 -