Soumyadipa Das
Information Process Enabler
Kolkata
Summary
Results-driven Senior Process Associate with 9 years of experience in information process enablement, specializing in data management, workflow optimization, and process automation. Proficient in SAP, Excel, and client reporting with a focus on operational efficiency and compliance. Thrives in dynamic team environments, bringing enthusiasm, adaptability, and a fresh perspective. Organized and dependable candidate excelling at managing multiple priorities with a positive attitude, willing to take on added responsibilities to achieve team goals. Seeking a full-time role that offers professional challenges and allows for the utilization of interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
2038
2038
years of post-secondary education
6
6
Certifications
Work History
Information Process Enabler
Tata Consultancy Services (TCS)
01.2016 - Current
- Designed and implemented digital process frameworks aligned with CBO best practices, increasing throughput by 35% and achieving 98% accuracy.
- Integrated AI-based analytics into core operations to support digital transformation, improving real-time monitoring and decision-making speed by 50%.
- Developed dynamic dashboards and automated MIS reporting, improving KPI visibility, boosting SLA compliance from 85% to 96%, and cutting reporting time by 75%.
- Executed compliance audits and implemented quality control policies, resulting in a 60% reduction in process deviations, and achieving 100% audit readiness.
- Collaborated with cross-functional global teams and trained over 50 employees on automation tools, increasing adoption by 80% and reducing knowledge gaps by 55%.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
Education
Master's - Journalism & Mass Communication
Netaji Subhash Open University
Kolkata, India 04.2001 - 01.2024
Bachelor's - Journalism & Mass Communication
Calcutta University
Kolkata, India07-2015
Skills
Friendly, positive attitude
Certification
Certified in Typography, Machine Learning, Microsoft Bot Framework, Color Theory, and Linear Algebra, demonstrating a multidisciplinary technical and design foundation.
Timeline
Information Process Enabler
Tata Consultancy Services (TCS)
01.2016 - Current
Master's - Journalism & Mass Communication
Netaji Subhash Open University
04.2001 - 01.2024
Bachelor's - Journalism & Mass Communication
Calcutta University
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