Soumyadipa Das
Information Process Enabler
Kolkata
Summary
Results-driven Senior Process Associate with 9 years of experience in information process enablement, specializing in data management, workflow optimization, and process automation. Proficient in SAP, Excel, and client reporting with a focus on operational efficiency and compliance. Thrives in dynamic team environments, bringing enthusiasm, adaptability, and a fresh perspective. Organized and dependable candidate excelling at managing multiple priorities with a positive attitude, willing to take on added responsibilities to achieve team goals. Seeking a full-time role that offers professional challenges and allows for the utilization of interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
2038
2038
years of post-secondary education
6
6
Certifications
Work History
Information Process Enabler
Tata Consultancy Services (TCS)
01.2016 - Current
- Designed and implemented digital process frameworks aligned with CBO best practices, increasing throughput by 35% and achieving 98% accuracy.
- Integrated AI-based analytics into core operations to support digital transformation, improving real-time monitoring and decision-making speed by 50%.
- Developed dynamic dashboards and automated MIS reporting, improving KPI visibility, boosting SLA compliance from 85% to 96%, and cutting reporting time by 75%.
- Executed compliance audits and implemented quality control policies, resulting in a 60% reduction in process deviations, and achieving 100% audit readiness.
- Collaborated with cross-functional global teams and trained over 50 employees on automation tools, increasing adoption by 80% and reducing knowledge gaps by 55%.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
Education
Master's - Journalism & Mass Communication
Netaji Subhash Open University
Kolkata, India 04.2001 - 01.2024
Bachelor's - Journalism & Mass Communication
Calcutta University
Kolkata, India07-2015
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Multitasking Abilities
Supervision and leadership
Certification
Certified in Typography, Machine Learning, Microsoft Bot Framework, Color Theory, and Linear Algebra, demonstrating a multidisciplinary technical and design foundation.
Timeline
Information Process Enabler
Tata Consultancy Services (TCS)
01.2016 - Current
Master's - Journalism & Mass Communication
Netaji Subhash Open University
04.2001 - 01.2024
Bachelor's - Journalism & Mass Communication
Calcutta University