Soumyajit Banerjee
Hyderabad,Telengana
Summary
Accomplished Operation Head with a proven track record of over 30+ years of experience .Adept in P&L Management and Organizational Management. Spearheaded business development, achieving a significant increase in profits through operational efficiency and strategic planning. Excelled in customer retention and process improvement, demonstrating exceptional leadership and data analysis skills.
Overview
32
32
years of professional experience
Work History
Operation Head
Design First Home Pvt Ltd
07.2024 - Current
- Managing store Operation for Company Owned stores of BAY WINDOW at Hyderabad. Currently three stores are in operation at Hyderabad. Additionally Franchisees signed at Bangalore,Chennai,Bhubaneswar and Guwahati.
- Was instrumental to get 4 franchisee LOI signed in last 3 months.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Strategizing for expansion plan of the company by opening Franchisees.
- Responsible for making retail processes, marketing strategies , product inputs, improvement in customer service and supply chain management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
General Manager
Lifestyle International Private (Home Centre)
06.2023 - 07.2024
- Responsible for business development of 35 Home Centre stores of North & East India covering 13 states .
- Manage a team of 14 direct reportees and 800 indirect reportees.
- Responsible for around 45% of Sales Turnover of the organization and 54 % of net profits (EBIDTA)
- Successfully achieved 480 Crores for 23-24 and have been rated the Top Zone of the country in most of the parameters.
- Successfully opened 6 new stores in this period in various geographies.
- Successfully identified 4 new stores which have been signed and likely to open in the future.
- Was awarded the Top Region for successfully over achieving Festive targets for the 23-24.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
General Manager of Operations
Praxis Home Retail Limited (Home Town)
08.2014 - 06.2024
- Responsible for business development of 10 Home Town stores in East covering 6 states .
- Manage a team of 25 direct reportees and 350 indirect reportees.
- Responsible for around 25% of Sales Turnover of the organization and 40 % of net profits (EBIDTA)
- Successfully achieved 100% Sales target achievement for the last 4 years and have been rated the Top Zone of the country in most of the parameters.
- Responsible for the highest customer satisfaction score as per the Customer Service Index and NPS ( Net Promoter Score.)
- Responsible for reducing controlled expenses through operational efficiency and corrections.
- Evaluated employee performance ,set goals and developed improvement plans.
- Was designated as a DGM in 2017 and then promoted as a General Manager in 2018.
- In addition to this worked as the Supply Chain and Logistics head for the Organization from 2021 to 2024.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Trained, coached and mentored staff to support smooth adoption of ERP and Sales Force program.
Zonal Manager
Space Wood Furnishers Pvt Ltd.
09.2013 - 08.2014
- Managed Channel sales of Brand KOSMO for East and North Zones.
- Appointment of CFA ( Carrying and Forwarding Agents). Appointed CFA in Kolkata, Guwahati, Lucknow and Ranchi.
- Managing Company showrooms at Kolkata ,Delhi and Ranchi.
- Appointment of franchise and dealers. Appointed 3 distributors in this period.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
Business Manager
Future Retail
01.2006 - 08.2013
- Category Management of Home business comprising Furniture and Electronics business across 40+ Big Bazaar stores in East.
- Launched category in 40 plus cut-n and stand alone stores in th region.
- Introduced Furniture as a concept inside Big Bazaar store for the first time in Modern Trade in 2006.
- Mitigated business risk and improved customer lead times through thoughtful supplier network design.
- Studied technical aspects of managed category to identify key quality attributes and cost containment levels.
- Assisted in conducting audits of key suppliers and monitored supplier performance.
- Partnered with buyers to develop category-appropriate order frequency for spend under management.
- Identified and reported key performance indicators to define successful category management.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Visited supplier offices and plants to investigate facilities and capacity to meet quality requirements, specifications and delivery dates.
Regional Manager
Damro Furniture
04.2004 - 01.2006
- Responsible for starting the East operation of Damro , a Sri Lankan Based Furniture manufacturer .
- Opened 50+ dealers and 2 Franchisee showrooms in a span on one and half years. Made the zone EBITA positive within 2 months of operation.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Boosted brand growth by devising strategic network and marketing tactics.
- Established and maintained operational standards for 15 locations.
- Supervised various locations, enforcing high-quality standards of operation.
Regional Manager
VIP Industries
03.1993 - 03.2004
- Responsible for Channel Sales of Moderna Moulded furniture in Eastern India including distributors ,CFA and Dealers.
- Earlier joined as a Sales Officer in Luggage division in 1993.
Education
Bachelor of Commerce - Commerce
St. Xavier's College
Kolkata, India08-1992
Skills
- Operational Efficiency
- P&L Management
- Business Development
- Performance reporting
- Customer Retention
- Process Improvement
- Business Planning
- Organizational Management
- Data Analysis
- Retail Operations Management
- Planning and Implementation
- SAP expertise
- Process improvement strategies
- Supply chain logistics
- Performance Evaluations
- Cost reduction and containment
Accomplishments
- Reduced operational expenses by 23% by streamlining store operations at Home Town
- Reduced Attrition by 15% through Employee engagement and effective hiring.
- Earned the “Best Region” Award in 2023 for Highest Sales Achievement at Home Centre.
- Promoted to General Manager From DGM after one year with Home Town.
- Supervised team of 14 direct and 800+ indirect staff members.
- Achieved 36 % by introducing Sales Force for lead management at Home Town.
Additional Information
A capable, results orientated Head of Operation with more than 30 years of experience of leading high performance teams and of successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to keep a level head at all times, keen to learn,nurture and grow a business, evaluate opportunities and risks and also deliver innovative new solutions to challenges..
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Software
SAP, Sales Force,Odoo,MS office
Timeline
Operation Head
Design First Home Pvt Ltd
07.2024 - Current
General Manager
Lifestyle International Private (Home Centre)
06.2023 - 07.2024
General Manager of Operations
Praxis Home Retail Limited (Home Town)
08.2014 - 06.2024
Zonal Manager
Space Wood Furnishers Pvt Ltd.
09.2013 - 08.2014
Business Manager
Future Retail
01.2006 - 08.2013
Regional Manager
Damro Furniture
04.2004 - 01.2006
Regional Manager
VIP Industries
03.1993 - 03.2004
Bachelor of Commerce - Commerce
St. Xavier's College
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