Soumya Shubhra Chakraborty

Experienced and detail-oriented Release Manager dedicated to delivering flawless products to clients. Collaborating closely with development, QA, and business teams to surpass customer expectations and achieve collective goals. Over 8 years of leadership experience in team management, project execution, and schedule coordination, consistently meeting demanding objectives. Strong communication, planning, and prioritization skills contribute to the success of every endeavor.

• Release & Deployment Management
• Strategic/Tactical Planning
• Expert in NRQL (New Relic Query Language)
• ALM Tools: JIRA, Confluence
• Ticketing Tool: Service Now/Café
• Monitoring Tool: New Relic
• AWS Console
• Support Analysis and Automation
• Risk Analysis
• Process improvement
• Continuous Improvement and delivery
• Containerization and Modularisation with Kubernetes(basic)
• All round Solution Engineering as a Market Lead
• Excellent Communication skills
• Client Handling
• Leading a team

• Team Leader of a 12-member team since 2018.
• Market Lead for 3 markets, providing solutions directly to clients and co-ordinating with stakeholders and teams to explain technical aspects.
• Market discussion on upgrade and releases.
• Patching discussion and coordination.
• Market connect weekly on activities.
• Weekly report and monthly report.
• Problem management and follow ups with different technical teams for RCA.
• Change management for market: creation of change, representation in CAB, STG signoff, impact analysis, approvals, etc.
• Backlog clearance of Incidents and issue driving.
• Notifications on major incidents.
• Upgrade plan for market infrastructure and cost optimization with AWS.
• Promotion/Campaign discussion with market: readiness plan.
• RFA coordination and notifications.
• Co-ordinating and taking decisions on High Priority Incidents (24x7).
• Supporting the market for both STG and PROD activities.
• Working on JIRA for NON-PROD environments and GMA related issues.
• Co-ordinating with markets on changes (emergency or regular) requested by various technical teams.
• Cutover and migration planning and co-ordination.
• Working on technical aspects of an incident reported by market and drive them to closure.
• International Lead Markets Monthly Market Review Deck Preparation and Presentation.
• Major Incidents Postmortem Sessions / Retrospective Sessions.
• Major Incidents RCA Review Sessions with Market.
• 24x7 On-Call Support for Major Incidents or Production/Critical Activities.
• Major Promotion Management Process – Planning, Coordination, Review, Execution and Post-Promotion Retrospective Session.
• Leading Major Incident/Troubleshooting Calls.
• Activities Planning and Execution for all Market Facing Environments – MTE, Stage and Production.
• Driving and coordinating with market and technical teams for technology upgrades like Microservices, RabbitMQ, REDIS, etc.
• Planning and driving cutover of environments from datacenters to the cloud (AWS), from one technology suites to another, from monolithic technology stacks to megalithic technology suites, etc.

· Customer Delight Award - 2024

· Customer Delight Award – 2022

· Xtra Mile Award – 2020

· Star Performer Award - 2018

· New Relic - Certified Performance Pro in 2018

I hereby declare that the above information and details provided by me are correct and true to the best of my knowledge.