Soumyoit Sengupta

• Leading a EDR and EPP Team for carrying out
  security operations.
• Indulged in Threat Hunting & analysis, UBA analysis and Malware analysis.
• Key person for root cause analysis for any breaches/incidents in the client environment.
• Compliance based monitoring/assessment on the client’s network under scope.
• Monitoring client EPP and EDR infrastructure.
• Outlined the security incident reports for team and manager on daily basis.
• Enhanced visualization of the EPP logs in Dashboard that correlated with the insightful output.
• Device health monitoring
• Introduced and implemented Critical Emergency Response procedure for Malware outbreak.
• Introduced and leading Research and Development Team for Innovation and Automation.
• Worked as a lead for Threat Intel collection project, in order to be proactive and keep the client Safe.
• Introduced a Red team for Security Enhancement.
• Arranged multiple session on Malware detection and Response, Threat Analysis, Red Teaming, Offence vs
  Defense.

• Managing and Monitoring the console and clients.
• Risk Management and Compliance trend analysis.
• Installation, Upgrade and Uninstallation of McAfee clients.
• Installing and upgrading McAfee Agent / VSE / ENS.
• Exporting Installation packages and providing to requestor.
• Managing and administrating EPO Console.
• Troubleshooting if Manager Console is not updated.
• Trouble shooting non-compliant server’s issue, endpoint communication issue, availing adequate disk
• space for definition downloads on endpoints.
• Managing Application control.
• Implementing changes to the policies based on customers requirement and for enabling security on
• endpoints.
• Troubleshooting On Access Scan and On Demand scan issues.
• Soumyojit Sengupta
• 2Troubleshooting Performance related issues.
• Handling E-mail slowness issues regards to VSE
• Creation of User Defined Access Protection rules to achieve security based on Customer requirement.
• Troubleshooting issues and providing solutions though RDP, remote tool and Web-Ex sessions.
• Assisting in Standalone install and uninstall of product.
• Troubleshooting uninstallation failure.
• Troubleshooting Patch Update Failure from client side.
• Troubleshooting SuperDAT installation failure.
• Troubleshooting On Access Scan and On Demand scan issues.
• Troubleshooting Performance related issues.
• Creation of User Defined Access Protection rules to achieve security based on Customer requirement.
• Troubleshooting issues and providing solutions though RDP, remote tool and Web-Ex sessions.
• Assisting in Standalone install and uninstall of product.
• Troubleshooting uninstallation failure.
• Troubleshooting Patch Update Failure from client side.
• Troubleshooting SuperDAT installation failure.

• Manage AV Infrastructure of multiple accounts to ensure that the entire Infrastructure is AV compliant.
• Troubleshooting AV updates issues and communication related issues.
• Basic System engineering to troubleshoot install/uninstall.
• Handling and resolving malware related issues even while Antivirus is not functional.
• Supporting customer and onsite over call to push critical cases to closure at the earliest.
• Keeping a track of own ticket count.
• Taking ownership of the issues and closing remediate the issues within given timeline.
• Preparing and submitting customized trend reports to business team/customers on daily basis.
• Analysing Logs and providing solution.
• Upgrading and Patching Antivirus Products in use to ensure foremost security and product enhancements.
• Involving Vendors for availing support for product related issues, (if necessary).