Soundarya PS (Syeda Zehra)
Customer executive
Bangalore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Customer Service Executive
Alsech Pvt Ltd
04.2018 - 09.2018
- Out bond calls (SBI Credit Card)
- Payments Converting into EMI (Flexi Bay service)
- Followup with interested Customers.
Customer Service Executive
Flex Retail & Logistics Pvt Ltd.
11.2018 - 08.2021
- Infracting with customers providing information about the product & offers
- Feed back about the product
- Handling the customers queries & forward information to the respective team.
Customer Service Executive
Bangalore One
11.2015 - 03.2018
- Handling Customer Quires.
- BESCOM and BWSSB Billing.
- Adhar updating, Election ID issue and Ration card.( Other Govt related services)
Customer Service Executive
Digicall Tele Services
01.2015 - 10.2015
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Activations and Deactivation
Education
BBA - Accounting And Finance
Karnataka Open University
Mysore, India 04.2001 -
Skills
Timeline
Customer Service Executive
Flex Retail & Logistics Pvt Ltd.
11.2018 - 08.2021
Customer Service Executive
Alsech Pvt Ltd
04.2018 - 09.2018
Customer Service Executive
Bangalore One
11.2015 - 03.2018
Customer Service Executive
Digicall Tele Services
01.2015 - 10.2015
BBA - Accounting And Finance
Karnataka Open University
04.2001 -
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