Soundarya PS (Syeda Zehra)
Customer executive
Bangalore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Customer Service Executive
Alsech Pvt Ltd
2018.04 - 2018.09
- Out bond calls (SBI Credit Card)
- Payments Converting into EMI (Flexi Bay service)
- Followup with interested Customers.
Customer Service Executive
Flex Retail & Logistics Pvt Ltd.
2018.11 - 2021.08
- Infracting with customers providing information about the product & offers
- Feed back about the product
- Handling the customers queries & forward information to the respective team.
Customer Service Executive
Bangalore One
2015.11 - 2018.03
- Handling Customer Quires.
- BESCOM and BWSSB Billing.
- Adhar updating, Election ID issue and Ration card.( Other Govt related services)
Customer Service Executive
Digicall Tele Services
2015.01 - 2015.10
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Activations and Deactivation
Education
BBA - Accounting And Finance
Karnataka Open University
Mysore, India 2001.04 -
Skills
Timeline
Customer Service Executive
Flex Retail & Logistics Pvt Ltd.
2018.11 - 2021.08
Customer Service Executive
Alsech Pvt Ltd
2018.04 - 2018.09
Customer Service Executive
Bangalore One
2015.11 - 2018.03
Customer Service Executive
Digicall Tele Services
2015.01 - 2015.10
BBA - Accounting And Finance
Karnataka Open University
2001.04 -