Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
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SOUNDRA RAJAN V

SOUNDRA RAJAN V

Chennai

Summary

Dynamic Technical Support Engineer with proven expertise at TVS ELECTRONICS in troubleshooting complex hardware and software issues. Skilled in Active Directory management and ticketing systems, I excel in delivering exceptional customer service while ensuring efficient network operations. Adept at fostering collaboration and driving solutions, I am committed to enhancing system performance and user satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

TVS ELECTRONICS
Bangalore
02.2025 - Current
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Managed ticketing system to track, prioritize, and resolve customer support requests.
  • Managed Active Directory user accounts, groups, and computer objects.
  • Microsoft Exchange group members add and remove, and work with ManageEngine and Intune (BitLocker).
  • Provided appropriate permissions to users for accessing files and databases.

JUNIOR NETWORK ENGINEER

UPDATER SERVICE LTD (JSW INFRASTRUCTURE)
04.2022 - 05.2024
  • IT asset and server maintenance hardware and network troubleshooting
  • Experience in troubleshooting Active Directory-related issues
  • Monitor and maintain computer networks
  • Manage operating systems, Working with VMware
  • Fortinet Firewall policies manage
  • Configure Wireless AP
  • Setup NAS and working with Hyper-V
  • Setup video conferencing meeting (Zoom, Webex, G meet, Teams)
  • ESET Antivirus manage
  • Working with SAP
  • File Server management including allocate user management quota

TRAINEE NETWORK & SYSTEM

ALPHIND SOFTWARE SOLUTION
Chennai
01.2020 - 03.2021
  • Responsible for day-to-day system administrator including management of internal network, VPN configuration, system backups
  • Monitor server data safe mode recover to data and firewall setup configuration and upgradability asset and server maintenance hardware and network troubleshooting
  • Install and configure computer applications
  • Monitor and maintain computer networks
  • Configure operating systems
  • Install and configure ubuntu operating system

Education

DIPLOMA - CE

IRT POLYTECHNIC COLLEGE
Chennai, Tamil Nadu, India
04.2019

Skills

  • Network monitoring
  • Troubleshooting technical issues
  • Hardware and software installation
  • Microsoft Exchange
  • Active Directory
  • Ticketing system management

Certification

  • Hardware A+
  • Network N+
  • CCNA
  • MCSA Preparing
  • AWS Preparing

Accomplishments

  • COURSE COMPLETION
  • Employee of the quarter achieve quickly
  • Appreciation for server handling

Personal Information

  • Title: Technical Support Engineer
  • Date of birth: 02/19/2002

Timeline

Technical Support Engineer

TVS ELECTRONICS
02.2025 - Current

JUNIOR NETWORK ENGINEER

UPDATER SERVICE LTD (JSW INFRASTRUCTURE)
04.2022 - 05.2024

TRAINEE NETWORK & SYSTEM

ALPHIND SOFTWARE SOLUTION
01.2020 - 03.2021

DIPLOMA - CE

IRT POLYTECHNIC COLLEGE

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SOUNDRA RAJAN V