Technical Support Engineer
Check Point Software Technologies Ltd.
Ottawa, Ontario
04.2022 - 06.2025
- Diagnose and resolve complex network and firewall issues related to Next Generation Firewall (NGFW) technologies, including High Availability (HA) and Load Sharing configurations across On-Premises and Cloud environments (AWS, Azure).
- Troubleshoot and support Check Point software blades, including Threat Prevention, Intrusion Prevention System (IPS), Identity Awareness (IAM), Mobile Access, Data Loss Prevention (DLP), URL Filtering, and Email Security, ensuring compliance with cybersecurity standards.
- Configure, manage, and troubleshoot VPN solutions, including Site-to-Site IPsec VPN and Client-to-Site Remote Access VPN, to provide secure encrypted communication for remote users and branch offices.
- Identify and resolve network performance issues such as server and process crashes, high CPU and memory utilization, packet loss, and application latency, improving uptime and system reliability.
- Reproduce customer issues in VMware ESX-based virtual lab environments to determine root cause, validate solutions, and develop detailed technical documentation for recurring problems.
- Collaborate with internal technical teams, including R&D, QA, and Product Management, to escalate unresolved issues, provide field intelligence, and contribute to product enhancement efforts.
