Sourabh Batra
Banking
Summary
Proven Branch Manager with a track record of enhancing customer satisfaction and increasing profitability at Axis Bank. Skilled in marketing strategy and negotiation, I excel in driving revenue growth and fostering long-term client relationships. Achieved consistent branch performance improvements by implementing effective sales strategies and fostering a culture of professionalism and innovation.
Overview
17
17
years of professional experience
Work History
Corporate Salary Manager
Axis Bank
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased market share with strategic business development efforts, expanding into untapped markets.
Branch Manager
Axis Bank
11.2013 - 05.2022
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Branch Manager
ICICI Bank
05.2011 - 11.2013
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Sales Representative
ICICI Bank
07.2007 - 04.2011
- Expanded customer base through proactive prospecting and effective networking strategies.
- Set individual goals aligned with company objectives, pushing myself beyond expectations in pursuit of success.
- Streamlined sales processes by implementing efficient CRM tools for better client management.
- Enhanced overall customer satisfaction levels by resolving issues promptly and professionally.
Education
MBA - Marketing And Finance
Punjab College of Technical Education (PCTE)
Baddowal06-2007
BCOM - Financial Management
RSD College
Ferozepur05-2004
Skills
Marketing
Verbal and written communication
Negotiation
Sales management
Performance Management
Innovation management
Professionalism
Customer Relations
Marketing strategy
Business Analysis
Timeline
Corporate Salary Manager
Axis Bank
06.2022 - Current
Branch Manager
Axis Bank
11.2013 - 05.2022
Branch Manager
ICICI Bank
05.2011 - 11.2013
Branch Sales Representative
ICICI Bank
07.2007 - 04.2011
MBA - Marketing And Finance
Punjab College of Technical Education (PCTE)
BCOM - Financial Management
RSD College