SOURABH CHATTERJEE
Gurgaon
Summary
- Rich and dynamic experience of over 25 years in Hospital and hotel Operations A Hotel Management professional from IHM Pusa, New-Delhi with hands on experience in F & B Operation of reputed 5
- Hotels and fine dining restaurants . In Health-care Sector Facility Management & Administration along with P&L stakeholder of Super Specialty Hospitals. Execution experience in all non-medical licensing of upcoming and new hospitals Demonstrated proven abilities in streamlining operations & accelerating the business growth. Prompt in identifying prospects, analyzing the requirements and planning the marketing strategies. Strong analytical, problem solving skills. Possess a flexible & team oriented attitude. An effective Administrator with excellent communication & relationship building interpersonal skills.
Overview
35
35
years of professional experience
Work History
Business Unit Head
Apollo Spectra Hospital
Gurugram
10.2022 - 10.2024
- Company Overview: a NABH accredited SHCO
- Responsible for the Management, Functioning and Operations of the Hospital in a professional manner and in alignment with the Hospital Philosophy
- Member of Unit P&L Team
- Responsible for Medical services, Operations, Finance, HR, Marketing and Sales, Nursing and other departments for daily operations, governance and productivity
- Recommend and responsible for hiring of Consultants
- Interact and maintain cordial relations with all the Consultants/ Clinicians, referral doctors
- Obtain feedback on monthly/quarterly basis, submit to the chairman & take corrective and preventive actions in improving the satisfaction levels of the doctors
- Responsible for budgets, budgetary controls, capital expenditure and operating expenditure
- Initiate cost reduction processes by planning cost control measures in material, services or any other areas including multi skilling with regards to manpower
- Responsible for statutory, financial, Internal and/or any other audits conducted at the Unit
- During my continual tenure the team has achieved highest revenue and highest number of surgeries when compared with FY 2017-18 onwards
- Disruptive marketing strategies were employed to enhance the revenue of the unit
- Obtain feedback from the patients and take corrective and preventive actions in improving the satisfaction levels
- Structure and implement the strategies / policies with regards to growth, business development, medical technology, talent acquisition and retention (Medical and Non-medical) of resources
- A NABH accredited SHCO
General Manager-Operations
Sharda Hospital
Greater Noida
08.2021 - 03.2022
- Company Overview: 1100 bedded NABH accredited Hospital
- Reporting to Chairman/Vice-president
- Stakeholder and responsible for all non-medical Services of the facility
- Member of Core Strategy Team Hospital
- 1100 bedded NABH accredited Hospital
Head Operations
Geetanjali Medical College and Hospital
Udaipur
09.2019 - 08.2021
- Company Overview: 1200 bedded NABH accredited Hospital and is situated in Udaipur
- Stakeholder and responsible for all non-medical support Services of the facility
- Was responsible for P&L of the hospital in leadership Team
- RCM, Net Operating Ratio and Asset utilisation Ratio was my key responsibilities along with all Non-medical Operations of the hospital
- 1200 bedded NABH accredited Hospital and is situated in Udaipur
Consultant Operation
Quick Clean Healthcare
01.2019 - 10.2019
- Company Overview: in the business of providing Fabricare solutions and executing the same to Hospitals and Hotels
- Heading the Operation of 25+ properties across India
- Managing operations of 25 + properties across India
- Operation efficiency in terms of cost and time
- Managing P&L of the division
- In the business of providing Fabricare solutions and executing the same to Hospitals and Hotels
Head – Facility Support Services
Nayati Hospital
Mathura
03.2016 - 07.2018
- Was associated from day one of the operation
- Taking care of all non-medical functions of the hospital along with consultant relationship and bringing new consultants on board
- Actively involved in executing the opening of Agra centre under 'Hub & Spoke Model'
Head Administration
Rockland Hospitals
Manesar
05.2014 - 01.2016
Hospital Administrator
Asian Hospital
Faridabad
08.2013 - 02.2014
Head of Administration
Fortis Escorts Hospital
Amritsar
11.2010 - 06.2013
Manager (Support Services)
Fortis Hospitals
Vasant Kunj
01.2008 - 11.2010
Refarmed Chemicals
01.2007 - 12.2007
Manager (F & B)
The Village Bistro Restaurant Complex
01.2004 - 11.2006
General Manager Operations
Sarovar Park Plaza
05.2002 - 06.2004
Manager - Food & Beverage Operations
Choki Dani Group
Jaipur
01.1999 - 01.2002
- Company Overview: Jaipur
- Jaipur
Manager–Operations
The Taj Palace & Bombay Brasserie
Nairobi
01.1995 - 01.1998
- Company Overview: Nairobi, Kenya
- Nairobi, Kenya
Asst. Food & Beverage Manager
Hotel Inder Residency
Ahmadabad
01.1993 - 01.1995
- Company Overview: Five Star, Ahmadabad, Gujarat
- Five Star, Ahmadabad, Gujarat
Assistant Manager - Operations
Sahara India
01.1990 - 01.1993
Education
B.A. -
Delhi University
01.2002
Hotel Management Catering and Nutrition -
Institute of Hotel Management Catering and Nutrition
New Delhi01.1989
ADWET - Advance Diploma in E-Commerce Technology
STG
01.1986
Senior Secondary Education -
Raisina Senior Secondary School
New Delhi01.1986
10th -
St. Paul’s School
Gorakhpur01.1984
Skills
- Vendor Management
- Cost Saving Initiatives
- SOP Formation
- Facility Management
- Process Development
- Security Management
- Training & Development
- Event Management
- F & B Operations
- Housekeeping & Maintenance
- Budgeting and Capex
- Consultant Relationship
- Budgeting
- Hospital Operations
- Man Management
Children
24
Accomplishments
- Introduced Data based management across all departments
- Achieved highest revenue and highest number of surgeries in present role
- Associated with NABH accreditation at 7 hospitals
- Achieved overall cost rationalisation to the tune of 15% - 25%
- Contributed in reorganizing facility management systems
- Handled audits and ensured 100% statutory compliances
- Managed expense budgets, including through capex
- Excellent management of vendors and rate negotiation
- Selected for Leadership Development Initiative 2010 (LDI 2010)
Spouseoccupation
Working with Nokia Networks in Gurgaon
Personal Information
- Date of Birth: 05/02/XX
- Marital Status: Married
Areasofexpertise
Preparing contract budgets & ensuring that the same is not exceeded, Handling Manpower for smooth operations, Optimum resource utilization with a focus on quality services, Leading, mentoring & monitoring the performance of the team
Areasofproficiencyandskills
- Vendor Management
- Cost Saving Initiatives
- SOP Formation
- Facility Management
- Process Development
- Security Management
- Training & Development
- Event Management
- F & B Operations
- Housekeeping & Maintenance
- Budgeting and Capex
- Consultant Relationship
Timeline
Business Unit Head
Apollo Spectra Hospital
10.2022 - 10.2024
General Manager-Operations
Sharda Hospital
08.2021 - 03.2022
Head Operations
Geetanjali Medical College and Hospital
09.2019 - 08.2021
Consultant Operation
Quick Clean Healthcare
01.2019 - 10.2019
Head – Facility Support Services
Nayati Hospital
03.2016 - 07.2018
Head Administration
Rockland Hospitals
05.2014 - 01.2016
Hospital Administrator
Asian Hospital
08.2013 - 02.2014
Head of Administration
Fortis Escorts Hospital
11.2010 - 06.2013
Manager (Support Services)
Fortis Hospitals
01.2008 - 11.2010
Refarmed Chemicals
01.2007 - 12.2007
Manager (F & B)
The Village Bistro Restaurant Complex
01.2004 - 11.2006
General Manager Operations
Sarovar Park Plaza
05.2002 - 06.2004
Manager - Food & Beverage Operations
Choki Dani Group
01.1999 - 01.2002
Manager–Operations
The Taj Palace & Bombay Brasserie
01.1995 - 01.1998
Asst. Food & Beverage Manager
Hotel Inder Residency
01.1993 - 01.1995
Assistant Manager - Operations
Sahara India
01.1990 - 01.1993
B.A. -
Delhi University
Hotel Management Catering and Nutrition -
Institute of Hotel Management Catering and Nutrition
ADWET - Advance Diploma in E-Commerce Technology
STG
Senior Secondary Education -
Raisina Senior Secondary School
10th -
St. Paul’s School