Sourabh Mohite
Team Lead
Pune
Summary
Dedicated and results-driven professional with over three years of experience as a Senior Executive at Wipro. Skilled in client relations and team management, seeking to leverage my expertise to drive operational efficiency and contribute to the success of a dynamic organization.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Senior Executive
Wipro Technology Ltd, Pune
02.2023 - 06.2026
- 1. Team Leader at Wipro, supporting AT&T (American Telephone & Telegraph) Business for the past three years.
- 2. Delivered exceptional customer service by resolving complex queries and issues via email, ensuring customer satisfaction and retention.
- 3. Analysed customer feedback and provided actionable insights to enhance service quality, operational processes, and overall customer experience.
- 4. Managed and tracked customer orders, requests, and cases, creating detailed reports and spreadsheets to ensure efficient order processing.
- 5. Utilised CRM software (Salesforce, ROAM) to track and manage customer cases, ensuring accurate documentation, timely follow-up, and resolution of issues.
- Generated daily and weekly performance reports, tracking key metrics and ensuring continuous improvement in customer service delivery.
- 6. Played a key role in supporting large-scale projects, offering individual expertise and contributing to project success by delivering accurate reports and timely resolutions.
- 7. Provided end-to-end knowledge of AT&T tools and processes, offering assistance in Pre-ordering, Order changes, insurance, Product activation and Disconnection process, service locations.
Education
M.sc. - undefined
01-2022
GPA: 8.25
B.sc. - undefined
01-2020
Skills
Strategic management
CRM systems
Data reporting
Microsoft Office Suite Excel, Word, and PowerPoint Data analysis and presentation
Effective communication skills
Organizational skills Time management Prioritization strategies
Training coordination
TOOLS EXPERTISE
- Salesforce (CRM)
- ServiceNow
- Rome
- Apex-OAT
- Doc viewer
- ASAP
- Unified Desktop
Accomplishments
- Reward and recognition as rising star (02/2023)
- Received Rising star award for outstanding performance as a Trainee.
- Star of the Quarter (07/2023)
- Received [Star of the quarter] for outstanding performance in 6 months.
- Star of the Quarter (04/2024)
- Quality Champion (08/2025)
- Rewarded as Best SME for outstanding performance.
- Star of the Quarter (12/2025).
- Transition process lead (04/2026).
Timeline
Senior Executive - Wipro Technology Ltd, Pune
02.2023 - 06.2026
Sanjay Ghodawat University - M.sc.,
Shivaji university - B.sc.,