Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Preferred base
Timeline
Generic
SOURABH SINGH

SOURABH SINGH

Borivali

Summary

Proven track record at AIR INDIA PVT LTD, showcasing exceptional flight safety expertise and a knack for handling passenger complaints with grace. Adept at fostering trust and long-term client relationships, highlighted by commendations for service excellence. Balances strong decision-making abilities with effective team collaboration, ensuring seamless operations and customer satisfaction.

Overview

13
13
years of professional experience

Work History

SR. CABIN CREW

AIR INDIA PVT LTD
Mumbai
10.2019 - Current
  • Attend pre-flight briefings to discuss flight details, verify that adequate food supplies and emergency equipment are on board, and assist passengers while boarding.ng
  • Demonstrated use of safety and emergency equipment and ensure that passengers have seatbelts fastened as specified by pilot during flight; reassured passengers during flight, including during severe weather conditions or turbulence
  • Received appreciation from Base Manager for announcement on board
  • Received appreciation from business class passenger for excellent service.
  • Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
  • Adhered strictly to all health and safety regulations set by relevant authorities.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.

CLIENT RELATIONSHIP MANAGER

FIRST CARS PVT LTD
01.2017 - 08.2019
  • Handling VIP passengers and managing their luxury fleet requirements
  • Handle incoming mails & other material
  • Organising conference calls and writing MOM
  • VVIP guest welcome pickups at Mumbai International Airport
  • Handling Important and Major Clients of company

KEY ACCOUNT EXECUTIVE

JETFLEET PVT LTD
10.2011 - 08.2016
  • Develop trust in relationship with major clients of company
  • Expand the relationships with existing customers by continuously proposing solutions that meet their needs
  • Serve as the link of communication between key customers and internal teams
  • Play a vital role in developing new sales which turns into long term relationship
  • Working with team to execute excellent customer service by maintaining highly ethical standards

Education

Graduation - Accounts, Economics, Export, MHRD

H.R College
Mumbai
01.2011

Higher Secondary Certificate (HSC) - Accounts, Economics, Secretarial Practise

H.R College
Mumbai
01.2011

Secondary School Certificate (SSC) - Maths, Science, Social Science

St. Aloysius High School
Mumbai
01.2006

Skills

  • Good organisation skills
  • Time management
  • Motivated to achieve solutions
  • Ability to work independently
  • Decision making
  • Good works and professional ethics
  • Team Player
  • Flight safety expertise
  • Complaint handling
  • Passenger assistance
  • Security procedures
  • Emergency procedures

Languages

  • English
  • Hindi
  • Marathi

Hobbies and Interests

  • Listening Music
  • Reading Books

Personal Information

  • Date of Birth: 08/05/88
  • Marital Status: Married

Preferred base

Mumbai

Timeline

SR. CABIN CREW

AIR INDIA PVT LTD
10.2019 - Current

CLIENT RELATIONSHIP MANAGER

FIRST CARS PVT LTD
01.2017 - 08.2019

KEY ACCOUNT EXECUTIVE

JETFLEET PVT LTD
10.2011 - 08.2016

Graduation - Accounts, Economics, Export, MHRD

H.R College

Higher Secondary Certificate (HSC) - Accounts, Economics, Secretarial Practise

H.R College

Secondary School Certificate (SSC) - Maths, Science, Social Science

St. Aloysius High School
SOURABH SINGH