Unnati Srivastava
Ahmedabad
Summary
Proven leader in aviation and content development, excelling in emergency procedures and team management. At Jet Airways and SpiceJet Airlines, I enhanced cabin efficiency and passenger satisfaction, while at Ripple DME, I boosted brand visibility through innovative content strategies. Demonstrates exceptional customer service and cultural awareness, ensuring safety and regulatory compliance. Accomplished flight attendant offering over seven years of experience in the domestic and international commercial airline industry. Highly skilled in responding to emergency situations, and remaining cool under pressure. Dedicated to exceptional customer service. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Sr. Cabin Crew
SpiceJet Airlines
06.2019 - 06.2025
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
- Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
- Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.
- Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
Cabin Crew Member
Jet Airways
09.2017 - 06.2019
- Used excellent customer service skills in addressing passengers' needs.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Content Developer
Ripple DME
05.2016 - 06.2017
- Managed social media accounts, crafting engaging posts that enhanced brand visibility and attracted new followers.
- Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
- Strengthened content through proofreading and editing.
- Participated in brainstorming sessions to generate innovative ideas for content strategies that aligned with company goals and objectives.
- Coordinated with other departments to incorporate multimedia elements into online content for a more immersive user experience.
Education
Bachelor of Science - Animation And Special Effects
S.H.U.A.T.S
Prayagraj, India05.2016
Sr. Secondary School - Science
Bethany Convent School
Prayagraj, India04.2013
High School -
Montfort School
Nagpur, India04.2011
Skills
,,,,,,,
Customer service
Aviation regulations
team management
Announcement delivery
Menu presentation
Assertiveness
Cultural awareness
Emergency procedures
Timeline
Sr. Cabin Crew
SpiceJet Airlines
06.2019 - 06.2025
Cabin Crew Member
Jet Airways
09.2017 - 06.2019
Content Developer
Ripple DME
05.2016 - 06.2017
Bachelor of Science - Animation And Special Effects
S.H.U.A.T.S
Sr. Secondary School - Science
Bethany Convent School
High School -
Montfort School
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