Souradeep Ghosh
Kolkata
Summary
Dynamic Teller Service Executive with IDBI Bank, adept at fostering client relationships and exceeding sales goals through expert knowledge of banking products. Proven track record in transaction processing and compliance monitoring, complemented by strong attention to detail and operational efficiency. A savvy relationship-builder committed to enhancing customer satisfaction and driving business development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teller Service Executive
IDBI Bank
05.2023 - Current
- Educated customers on bank products and services offered.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Collaborated with team members to enhance service delivery.
- Resolved customer complaints with professionalism and empathy.
- Monitored compliance with banking regulations and policies.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Processed customer transactions efficiently and accurately.
Apprentice
SBI
01.2022 - 01.2023
- Assisted in processing customer transactions and maintaining accurate records.
- Supported team members by organizing and preparing daily operational tasks.
- Collaborated with colleagues to ensure compliance with company policies and procedures.
- Worked closely with mentors to understand project objectives.
- Handled Account opening (both current and savings), net banking, mobile banking, FD, RD, mutual fund, CTS, file management, etc.
Education
B.Com Honours -
Heramba Chandra College
Kolkata01.2018
Class XII -
Jagadbandhu Institution
kolkata01.2015
Class X -
Jagadbandhu Institution
kolkata01.2013
Skills
- Basic Computer Knowledge
- Transaction processing
- Compliance monitoring
- Customer relationship management
- Cash handling
- Team collaboration
- Data entry accuracy
- Attention to detail
- Operational efficiency
- Banking products knowledge
- Financial services
- Savvy relationship-builder
- Business development
- Investment product sales
- Relationship building and management
Hobbies and Interests
- E-Sports
- Carrom
- Cricket
- Football
- Movies & Songs
- Cooking
Certification
Advance Diploma in Financial Accounting, TCS, 09/01/16
Personal Information
- Date of Birth: 01/07/1998
- Gender: Male
- Marital Status: Single
Attributes And Abilities
- Excellent communication
- Self-motivated
- Team player
- Proactive
- Time management
Languages
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Teller Service Executive
IDBI Bank
05.2023 - Current
Apprentice
SBI
01.2022 - 01.2023
B.Com Honours -
Heramba Chandra College
Class XII -
Jagadbandhu Institution
Class X -
Jagadbandhu Institution