Sourav Debnath
Kolkata
Summary
Dynamic Department Manager at Zudio with proven expertise in sales analysis and team leadership. Successfully implemented cost-saving initiatives while fostering a collaborative environment. Adept at inventory management and employee training, driving operational efficiency and achieving sales targets. Recognized for enhancing customer service and maintaining high standards of quality assurance.
Overview
6
6
years of professional experience
Work History
Department Manager
Zudio
Kolkata
10.2023 - Current
- Achieving the weekly and monthly targets of the store.
- Adhere to the SOP of the organization and instruct the same to employees.
- Adept at analyzing sales data, identifying trends, and developing action plans to address sales declines, inventory issues, or customer service concerns.
- Proven ability to lead, motivate, and develop high-performance teams to achieve sales and operational goals.
- Skilled in managing day-to-day store operations, including inventory management, visual merchandising, and maintaining a safe and secure store environment.
- Cash Management ensures accurate cash handling, manages cash drops, and maintains a high level of accuracy when processing transactions.
- Responsible for the audit parameters and maintaining all the checklists on a day-to-day basis for scoring higher marks.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Sales Officer
Zudio
Kolkata
04.2020 - 10.2023
- Achieving the monthly target of the store.
- Lead and manage a team of 10 employees in the department, ensuring that all tasks are completed efficiently and on time.
- Consult with the Department Manager on a daily basis about tasks and the operational changes.
- Ensure the department is visually appealing, with effective merchandise displays, signage, and fixtures.
- Conducted regular performance reviews to monitor the progress of individual employees.
- Set and monitored sales targets for individual team members and the team as a whole.
Sales Associate
Zudio
Kolkata
11.2019 - 03.2020
- Achieving the monthly target of the store.
- Managing stock and refilling full sizes of stock on the floor and displaying the product as per the Store Display Guidelines.
- Ensure excellent customer service, ensure company regulations, and perform various administrative tasks.
- Followed instructions from the department manager, store management; anticipated, recognized, and responded to change by innovative problem-solving.
- Manage daily operations, control shrinkage, provide customer service, and ensure product knowledge.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
Customer Relations Executive
Airtel
Kolkata
01.2019 - 09.2019
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded company productivity standards on consistent basis.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
Education
Bachelor of Arts - Arts
Netaji Subhash Open University
Kolkata03-2023
High School Diploma -
Kalikapur Ramkomal Vidyapith ( BOYS)
Kolkkata04-2018
Skills
- Sales analysis
- Inventory management
- Visual merchandising
- Cash management
- Employee training
- Performance management
- Policy adherence
- Team leadership
- Data analysis
- Conflict resolution
- Cost management
- Operational efficiency
- Team building
- Customer service
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
TATA Voluntary Week
- TATA Voluntary Week
- Cleaning activity
- Blood donation
Timeline
Department Manager
Zudio
10.2023 - Current
Sales Officer
Zudio
04.2020 - 10.2023
Sales Associate
Zudio
11.2019 - 03.2020
Customer Relations Executive
Airtel
01.2019 - 09.2019
Bachelor of Arts - Arts
Netaji Subhash Open University
High School Diploma -
Kalikapur Ramkomal Vidyapith ( BOYS)
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