Summary
Overview
Work History
Education
Skills
Relocation
Certification
Timeline
Generic
Sourav Dutta   ( Work Force Management )

Sourav Dutta ( Work Force Management )

Bankura

Summary

Workforce Management professional with extensive experience at Cognizant Technologies Solutions, driving staff performance and operational efficiency through targeted training and data-driven planning. Proficient in Excel and real-time analysis, leading to significant reductions in project completion times. Expertise in strategic forecasting and capacity planning, utilizing strong analytical and interpersonal skills to optimize staffing solutions. Proven Process Specialist with a history of streamlining operations and enhancing productivity through innovative process solutions and compliance with industry standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Specialist-Voice Programmer Analyst

Cognizant Technologies Solutions
Gurgaon
11.2023 - Current

Job Role - Work Force Management ( Capacity Plainer & Forecasting)

  • Monitored alerts for anomalies while updating capacity planning tools with current data.
  • Analyzed performance metrics to assess resource utilization against capacity thresholds.
  • Ensured operational alignment by preparing daily management reports.
  • Promptly adjusted plans to address demand spikes and outages.
  • Identified gaps and surpluses through comprehensive capacity planning analysis.
  • Collaborated with production, IT, and HR departments to enhance resource allocation.
  • Adjusted plans based on trends from reviews of forecasts and historical data.
  • Facilitated seamless project integration by onboarding new team members effectively.

Process Associate

Tata Consultancy Services
Kolkata
11.2019 - 10.2023

Job Role - Work Force Management ( Scheduler & Capacity Plainer)

  • Developed and updated daily, weekly, and project-specific schedules for tasks and shifts. Allocated resources effectively to optimize worker and equipment efficiency. Collaborated in planning meetings to align schedules with organizational objectives.
  • Coordinated with supervisors and team leads to ensure departmental alignment.
  • Monitored ongoing activities, identifying delays for timely escalation.
  • Managed last-minute schedule changes due to absences or urgent requests.
  • Maintained detailed activity logs while regularly updating scheduling systems.
  • Ensured compliance with labor laws and safety standards in scheduling practices.

Education

Bachelor of Science - Biology

Bishnupur Ramananda College
Burdwan, Bankura
01.2018

Higher Secondary -

Maniklal singha Smrity mahavidyalay (HS)
Dwarika, Bankura
01.2014

Secondary -

Ramsagar High School
Bankura
01.2012

Skills

  • Microsoft Excel
  • Incident management and troubleshooting
  • Resource management
  • Real-time trend analysis
  • Capacity planning and access management
  • Engagement with stakeholders
  • Forecasting and report generation
  • Expertise in Alteryx and HCM
  • Allocation of resources
  • Proficiency in Verint and AVAYA systems
  • Scheduling (short term and long term)
  • Bench management

Relocation

Ready to relocate any city .

Certification

Alteryx - The Complete Masterclass
Fundamentals of Capacity Planning and Analysis
Headcount & Workforce Optimization for Management Consultant

Microsoft Excel - Excel from Beginner to Advanced

Product Management & Product Ownership

Learn ChatGPT: Complete ChatGPT guide

Timeline

Process Specialist-Voice Programmer Analyst

Cognizant Technologies Solutions
11.2023 - Current

Process Associate

Tata Consultancy Services
11.2019 - 10.2023

Bachelor of Science - Biology

Bishnupur Ramananda College

Higher Secondary -

Maniklal singha Smrity mahavidyalay (HS)

Secondary -

Ramsagar High School
Sourav Dutta ( Work Force Management )