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SOURAV MONDAL
Deputy Manager, Investor Services
Kolkata,WB
Summary
Dynamic professional with extensive experience in investor services at AXIS Mutual Fund, excelling in operations management and process development. Proven track record in enhancing customer experience and retention through effective query resolution and relationship management. Skilled in task delegation and compliance with AMFI and SEBI regulations, ensuring audit readiness.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Deputy Manager, Investor Services
AXIS MUTUAL FUND
11.2024 - Current
MF Operations: Transaction Processing (Purchase, Redemption, SIP, SWP), NCT (Non-Commercial Transactions), & KYC/KRA Management.
Customer Experience: Front Office Desk Management, Query Resolution, & Investor Relationship Management.
Sales & Retention: Equity Fund Retention, Cross-selling (AUM Growth), & Distribution Support.
Administration: Branch Administration, Petty Cash Management, & Vendor Coordination.
Compliance: AMFI Guidelines, SEBI Regulations, & Audit Readiness.
Senior Executive Officer, Customer Service
Sundaram Mutual Fund
12.2015 - 11.2024
MF Operations: Transaction Processing (Purchase, Redemption, SIP, SWP), NCT (Non-Commercial Transactions), & KYC/KRA Management.
Customer Experience: Front Office Desk Management, Query Resolution, & Investor Relationship Management.
Institutional Transactions: Taken Care of PAN India High value Institutional transactions (email based).
Query Management : Taken Care of Queries of Investors and Distributors, Worked on escalated cases and coordinated with different departments to ensure proper resolution
Education
B.TECH - Electronics And Communications Engineering
BITM
Santiniketan 04.2001 -
Skills
Task delegation
Process and procedure development
Operations management
Software
Certification
NISM-Series-V-A: Mutual Fund Distributors Certification
Interests
Tracking Financial Markets
Investing
Riding Bikes
Playing Cricket
Listening Music
Timeline
NISM-Series-V-A: Mutual Fund Distributors Certification
11-2024
Deputy Manager, Investor Services
AXIS MUTUAL FUND
11.2024 - Current
Senior Executive Officer, Customer Service
Sundaram Mutual Fund
12.2015 - 11.2024
B.TECH - Electronics And Communications Engineering
BITM
04.2001 -