Souvik Debnath
HR Service Delivery
Kolkata,WB
Summary
Dedicated and detail-oriented HR Service Delivery with experience in employee onboarding, HR operations, Workday transaction management, document verification, employee engagement, and recruitment support. Skilled in handling high-volume employee interactions, resolving HR queries, ensuring compliance, and supporting end-to-end onboarding processes. Proven ability to manage multiple stakeholders while maintaining service excellence and operational accuracy. Successfully supported over 1,400+ employees through onboarding and employee lifecycle activities.
Overview
6
6
years of professional experience
Work History
HR Service Delivery
Accenture
09.2023 - Current
- Improved HR service delivery by streamlining processes and enhancing communication between departments.
- Established trusted advisor relationships with key stakeholders at all levels of the organization through consistent delivery of high-quality HR services.
- Optimized service delivery through the continuous evaluation of program effectiveness and implementation of necessary adjustments.
- Conduct document collection and validation sessions for new hires across various onboarding stages.
- Serve as an Employee Mentor by conducting onboarding connectivity sessions and addressing employee concerns.
HR Operations
2 Coms
02.2022 - 09.2023
- Streamlined HR operations by implementing efficient onboarding processes for new employees.
- Collaborated with cross-functional teams to enhance employee engagement initiatives and retention strategies.
- Analyzed feedback from employee surveys to identify areas for operational improvement within HR functions.
- Coordinated with external vendors to optimize service delivery and support HR technology solutions.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Recruitment Specialist
IMS People
05.2021 - 09.2021
- Streamlined recruitment processes to enhance candidate sourcing and selection efficiency.
- Collaborated with hiring managers to define job requirements and develop targeted recruitment strategies.
- Utilized applicant tracking systems to manage candidate pipelines and ensure timely follow-ups.
- Conducted comprehensive interviews, assessing candidates' skills and cultural fit for diverse roles.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
Talent Acquisition Specialist
Hykez Technologies
10.2020 - 03.2021
- Led full-cycle recruitment processes to identify and attract top talent across various technical roles.
- Developed and implemented sourcing strategies utilizing LinkedIn Recruiter and applicant tracking systems.
- Collaborated with hiring managers to define job requirements and create compelling job descriptions.
- Conducted competency-based interviews, evaluating candidates' skills and cultural fit for the organization.
Education
B.Com - Financial Accouinting
Calcutta University
Kolkata 04.2001 -
Skills
Workday
HR Operations Tools
Employee Data Management
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Employee Data Management
HR Reporting & Tracking
Case Management Systems
Labor and delivery management
Timeline
HR Service Delivery
Accenture
09.2023 - Current
HR Operations
2 Coms
02.2022 - 09.2023
Recruitment Specialist
IMS People
05.2021 - 09.2021
Talent Acquisition Specialist
Hykez Technologies
10.2020 - 03.2021
B.Com - Financial Accouinting
Calcutta University
04.2001 -