SOUVIK HALDER
Associate Manager Operations
Gurugram
Summary
Dynamic operations and accounts professional with over 5 years of experience driving enterprise-level operations in both UK and US markets. Demonstrated expertise in stakeholder management, invoicing operations, revenue governance, process optimization, and cross-functional program coordination. Proven ability to collaborate effectively with Sales, Finance, and Regional Operations teams to enhance booking accuracy, ensure billing compliance, and optimize operational efficiency.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Associate Manager – Operations & Accounts
OYO Hotels & Homes UK
Gurgaon
07.2024 - Current
- Manage operational portfolio of 45 hotel partners and 15 agents supporting £6M+ monthly revenue
- Work with regional operations, finance, and sales teams to ensure booking accuracy and invoicing compliance
- Act as subject matter expert for booking workflows, invoicing processes, and partner payments
- Ensure operational data accuracy to support smooth monthly billing cycles
- Resolve escalations from partners and internal teams and drive process improvements
- Lead and mentor 5 operations executives while maintaining quality and SLA performance
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
Account Manager – UK Market
OYO Hotels & Homes
Gurgaon
10.2022 - 06.2024
- Managed relationships with 25 UK hotel partners ensuring operational execution and service delivery
- Coordinated with finance and supply teams to support contract execution and revenue reporting
- Monitored booking data to ensure accurate invoicing and partner payments
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Operations Analyst
BMTG Advisors India Ltd (Better.com)
Gurgaon
07.2021 - 09.2022
- Managed US mortgage transaction operations across deals exceeding $12M+
- Worked with US stakeholders to ensure compliance and timely transaction closure
- Identified documentation risks and maintained accurate operational reporting
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
Business Development Manager
Vivish Technologies (MyGate)
Bangalore
09.2020 - 06.2021
- Led SaaS platform sales and onboarding for residential communities
- Conducted product demonstrations and managed enterprise client relationships
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed 25 long-term agreements with new clients in assigned territory.
Education
MBA - Marketing
University of Calcutta
Kolkata, India 04.2001 -
BBA - Marketing Management
University of Calcutta
Kolkata, India 04.2001 -
Skills
- Operations Management
- Stakeholder & Partner Management
- Revenue & Invoicing Operations
- Booking & Contract Governance Process Improvement
- Data Compliance & Operational Controls
- Project management
Accomplishments
- Managed £6M+ monthly revenue operations across UK hotel portfolio
- Improved operational workflows and reduced escalations through process improvements
- Led cross-functional collaboration between Sales, Finance, and Operations teams
Timeline
Associate Manager – Operations & Accounts
OYO Hotels & Homes UK
07.2024 - Current
Account Manager – UK Market
OYO Hotels & Homes
10.2022 - 06.2024
Operations Analyst
BMTG Advisors India Ltd (Better.com)
07.2021 - 09.2022
Business Development Manager
Vivish Technologies (MyGate)
09.2020 - 06.2021
MBA - Marketing
University of Calcutta
04.2001 -
BBA - Marketing Management
University of Calcutta
04.2001 -