SOVAN BANERJEE
Operation Manager
Bengaluru
Summary
Highly motivated individual with a strong background in operations, recruitment, and client relationship management. Demonstrated expertise in effectively handling client needs while maintaining a creative approach. Skilled in building and maintaining strong relationships with clients, ensuring their satisfaction, and fostering long-term partnerships. Adept at identifying operational and recruitment inefficiencies and implementing strategic solutions to drive productivity and improve overall performance.
Overview
3
3
years of professional experience
Work History
Operations Manager
JULU HOSPITALITY PVT LTD
Bengaluru
04.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
HR Recruiter
CPG BPM SERVICES PVT LTD
Bengaluru
09.2022 - 03.2023
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Verified applicant references and employment details.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Negotiated competitive compensation packages for new hires, promoting long-term retention of key employees.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Partnered with external agencies when needed to supplement internal recruitment capabilities during peak periods or challenging searches.
Process Associate
CPG BPM SERVICES PVT LTD
Bengaluru
09.2021 - 09.2022
- I was responsible for supporting customer throughout their validation process of certain organisations
- Leading a team of 40 people and achieving the targets on a monthly basis
- Maintaining daily production work and also the reports
- Worked on monthly Audits
- Provided support over call and chat simultaneously
- Part of the recruiting team
- Provided training for new joiners on a regular basis
- Having good knowledge in KYC & KRA
- Worked on multiple tickets related to customer issues on the ticketing tool (OS Ticket)
- Having a good understanding of MS Excel (V lookup, pivot table, H look up).
Education
Intermediate (12th) - Science
Ascent Public School
New Delhi 04.2018
Matriculation (10th) -
Kendriya Vidyalaya Sangathan
Gomoh,Dhanbad04.2016
Skills
Excellent presentation skills
Multitasking
Excellent verbal and written communication skill
MS EXCEL (V lookup,H lookup, Pivot table)
Leadership Skills
Operations management
Business Development
Staff Management
Customer relations specialist
Recruitment
Personal Information
- Father's Name: Late Mr. R N Banerjee
- Date of Birth: 01/07/1999
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Operations Manager
JULU HOSPITALITY PVT LTD
04.2023 - Current
HR Recruiter
CPG BPM SERVICES PVT LTD
09.2022 - 03.2023
Process Associate
CPG BPM SERVICES PVT LTD
09.2021 - 09.2022
Intermediate (12th) - Science
Ascent Public School
Matriculation (10th) -
Kendriya Vidyalaya Sangathan