SOVAN BANERJEE
Operation Manager
Bengaluru
Summary
Highly motivated individual with a strong background in operations, recruitment, and client relationship management. Demonstrated expertise in effectively handling client needs while maintaining a creative approach. Skilled in building and maintaining strong relationships with clients, ensuring their satisfaction, and fostering long-term partnerships. Adept at identifying operational and recruitment inefficiencies and implementing strategic solutions to drive productivity and improve overall performance.
Overview
3
3
years of professional experience
Work History
Operations Manager
JULU HOSPITALITY PVT LTD
Bengaluru
04.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
HR Recruiter
CPG BPM SERVICES PVT LTD
Bengaluru
09.2022 - 03.2023
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Verified applicant references and employment details.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Negotiated competitive compensation packages for new hires, promoting long-term retention of key employees.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Partnered with external agencies when needed to supplement internal recruitment capabilities during peak periods or challenging searches.
Process Associate
CPG BPM SERVICES PVT LTD
Bengaluru
09.2021 - 09.2022
- I was responsible for supporting customer throughout their validation process of certain organisations
- Leading a team of 40 people and achieving the targets on a monthly basis
- Maintaining daily production work and also the reports
- Worked on monthly Audits
- Provided support over call and chat simultaneously
- Part of the recruiting team
- Provided training for new joiners on a regular basis
- Having good knowledge in KYC & KRA
- Worked on multiple tickets related to customer issues on the ticketing tool (OS Ticket)
- Having a good understanding of MS Excel (V lookup, pivot table, H look up).
Education
Intermediate (12th) - Science
Ascent Public School
New Delhi 04.2018
Matriculation (10th) -
Kendriya Vidyalaya Sangathan
Gomoh,Dhanbad04.2016
Skills
Excellent presentation skills
Personal Information
- Father's Name: Late Mr. R N Banerjee
- Date of Birth: 01/07/1999
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Operations Manager
JULU HOSPITALITY PVT LTD
04.2023 - Current
HR Recruiter
CPG BPM SERVICES PVT LTD
09.2022 - 03.2023
Process Associate
CPG BPM SERVICES PVT LTD
09.2021 - 09.2022
Intermediate (12th) - Science
Ascent Public School
Matriculation (10th) -
Kendriya Vidyalaya Sangathan
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