Sowmiya M

ITM Project Experience:

• Effectively supporting for ITM Tivoli Monitoring and involved in the activity of upgrading our environment, Installation & Configuration of TEMS, TEPS. Further worked on Commission and decommission of ITM base OS Agents for Linux, Unix & AIX with zero impact
• Created Custom ITM situation with different thresholds as per the customer requirement
• Installation of patches and Interim fixes in our environment (TEMS, TEPS, TEMA)
• Performing daily health checks, ensuring all infrastructure servers will be up and running and with all required services and agents configured
• Fetching the OS/application agent reports for analyzing trends in the environment
• Installation and configuration of ITM and ITCAM agents such as Windows,Linux, Windows, Unix, Oracle , SQL, Cluster Instances.

Zabbix Project Experience:

• Successfully migrated servers from ITM monitoring tool to Zabbix tool.
• Installed and configured the proxy servers
• Installed Zabbix agents on AIX, worked on Oracle monitoring setup through ODBC driver and worked on DB2 monitoring setup.
• System Monitoring: Implemented and managed Zabbix monitoring solutions for over 80 servers
• Alert Management: Configured alerting mechanisms to notify relevant teams of potential issues, reducing incident response time.

• Managing multiple production and test mainframe jobs (JES2 and JES3)
• Monitoring batch jobs scheduling through ControlM and Monitoring Netcool to identify and address the critical problem and consolidated the problem
• Monitoring Client systems for error messages like buffer shortages, system errors.
• Monitoring and informing the Tape related messages like Tape mount pending, Tape drives offline etc
• Troubleshooting of basic system problems, long tape mounts, slowness of batch processing while interfacing directly with Production Control for problem determination and resolution
• Mentored junior team members, sharing knowledge of best practices and industry standards to improve overall team performance.
• Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines and quality standards.