ServiceNow (ITSM, Catalog, SLAs, Reporting) ITM Zabbix Netcool Control-M Linux/Unix/AIX/Windows Oracle/SQL/DB2
Sowmiya M
Technical Specialist
Chennai,TN
Work Preference
Summary
Overall 8+ years of experience, in which 4 years of experience in Mainframe Technology and 4 years of experience in the field of Monitoring tool ITM
Overview
9
9
years of professional experience
2
2
Languages
3
3
Certificates
Work History
Technical Specialist
Kyndryl India Pvt Ltd.
09.2021 - Current
ITM Project Experience:
- Effectively supporting for ITM Tivoli Monitoring and involved in the activity of upgrading our environment, Installation & Configuration of TEMS, TEPS. Further worked on Commission and decommission of ITM base OS Agents for Linux, Unix & AIX with zero impact
- Created Custom ITM situation with different thresholds as per the customer requirement
- Installation of patches and Interim fixes in our environment (TEMS, TEPS, TEMA)
- Performing daily health checks, ensuring all infrastructure servers will be up and running and with all required services and agents configured
- Fetching the OS/application agent reports for analyzing trends in the environment
- Installation and configuration of ITM and ITCAM agents such as Windows,Linux, Windows, Unix, Oracle , SQL, Cluster Instances.
Zabbix Project Experience:
- Successfully migrated servers from ITM monitoring tool to Zabbix tool.
- Installed and configured the proxy servers
- Installed Zabbix agents on AIX, worked on Oracle monitoring setup through ODBC driver and worked on DB2 monitoring setup.
- System Monitoring: Implemented and managed Zabbix monitoring solutions for over 80 servers
- Alert Management: Configured alerting mechanisms to notify relevant teams of potential issues, reducing incident response time.
Technical Specialist
IBM India Pvt Ltd
04.2020 - 09.2021
Associate Technical Operations
IBM INDIA PVT. LTD
08.2016 - 04.2020
- Managing multiple production and test mainframe jobs (JES2 and JES3)
- Monitoring batch jobs scheduling through ControlM and Monitoring Netcool to identify and address the critical problem and consolidated the problem
- Monitoring Client systems for error messages like buffer shortages, system errors.
- Monitoring and informing the Tape related messages like Tape mount pending, Tape drives offline etc
- Troubleshooting of basic system problems, long tape mounts, slowness of batch processing while interfacing directly with Production Control for problem determination and resolution
- Mentored junior team members, sharing knowledge of best practices and industry standards to improve overall team performance.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines and quality standards.
Education
B.E - Electronics and Communication Engineering
Saveetha Engineering College
Higher Secondary Certificate - undefined
St. Joseph's Girls Higher Secondary School
Skills
ITM Tivoli Tools
ITCAM for Microsoft Applications
Zabbix Monitoring Tool
ServiceNow adminstration
Control M, OPC
JES2,JES3
Netcool
Ticketing tools : Maximo, ServiceNow, Remedy
Project Supported
Delhaize America (Food retailing Company)(JES2 , Control M)
Ahold (Food retailing Company)(JES2 , Control M)
Navistar (Truck Company)(Jes3)
Discover Financial Solutions (Financial Company)(Jes2, OPC, Omegamon)
A.P. Moller Maersk (Logistics) (IBM Tivoli Monitoring)
Certification
Zabbix Certified User
Accomplishments
- Maintained high availability of mainframe batch operations through proactive monitoring and incident resolution.
- Reduced batch failures and SLA breaches by improving Control-M scheduling and alert handling.
- Resolved critical tape and system performance issues, minimizing business impact.
- Mentored junior staff and improved team operational efficiency.
- Supported the migration of enterprise servers from IBM Tivoli Monitoring to Zabbix, ensuring zero monitoring downtime during transition.
- Played a key role in designing and implementing Zabbix DR setup, improving monitoring platform availability and resilience.
- Assisted in Zabbix server and proxy configuration for both primary and DR environments.
- Validated agent connectivity and data consistency across primary and DR instances.
- Participated in DR testing and failover drills, ensuring monitoring continuity during outages.
- Helped standardize monitoring templates, triggers, and alert actions post-migration.
- Reduced monitoring gaps by ensuring complete host coverage during ITM to Zabbix transition.
- Improved incident detection reliability through optimized alerting and escalation rules.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Interests
ServiceNow
Timeline
ServiceNow Certified Application Developer (CAD)
12-2025
ServiceNow Certified System Administrator (CSA)
05-2025
Zabbix Certified User
04-2025
Technical Specialist
Kyndryl India Pvt Ltd.
09.2021 - Current
Technical Specialist
IBM India Pvt Ltd
04.2020 - 09.2021
Associate Technical Operations
IBM INDIA PVT. LTD
08.2016 - 04.2020
Higher Secondary Certificate - undefined
St. Joseph's Girls Higher Secondary School
B.E - Electronics and Communication Engineering
Saveetha Engineering College