Venkata Rami Reddy Pallala
Hyderabad
Summary
20+ years of experience in designing and managing enterprise-scale monitoring solutions for global financial institutions. Expert in Splunk, Dynatrace, and AppDynamics implementation, data governance, and creating actionable insights to ensure system reliability and performance. Proven leader in guiding teams and managing full lifecycle projects.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Monitoring Specialist
Bank of America India(BA continuum)
Hyderabad
10.2016 - Current
- Architect the enterprise observability strategy for a vast infrastructure, managing tools including Splunk, Dynatrace, AppDynamics, and IBM Tivoli.
- Lead Splunk data onboarding and index management for new sources; design and deploy forwarders, parsing, and props configurations to ensure data integrity.
- Develop custom Splunk dashboards and alerts based on business requirements, significantly reducing diagnostic time for support teams.
- Implement end-to-end APM solutions with AppDynamics/Dynatrace; configure controllers, agents, and performance maps for deep-dive transaction tracing.
- Integrate monitoring alerts with ServiceNow for automated incident creation, streamlining the incident management process.
- Manage IBM Tivoli Netcool/OMNIbus infrastructure, including upgrades, failover configuration, and custom procedure development.
Monitoring Engineer
TATA Consultancy Services
Guadalajara
09.2011 - 10.2016
- Led the operational support and enhancement of the enterprise monitoring environment (ITM, SiteScope, Splunk).
- Managed a hybrid team, project deliverables, and client stakeholder communication, providing weekly executive updates.
- Key contributor to a large-scale monitoring migration from BMC Patrol/NetIQ to IBM Tivoli (ITM) for over 2,500 applications.
Monitoring Engineer
TATA Consultancy Services
Bangalore
06.2009 - 08.2011
- Analysis of existing monitoring solution deployed for ML applications.
- Design of monitoring solution for applications based on current monitoring solutions.
- Interaction with Client on observations and Deployment of approved solutions.
- Creation of support documents, for all applications in scope.
- Project Tracking activities.
- Gathering requirements from client and share to team members.
- Conducting regular project meetings and provide status update to clients on weekly basis.
- Analyzed system alerts to identify and resolve potential issues.
- Collaborated with cross-functional teams to improve system reliability.
Access Administration at Toyota Financial Services
TATA Consultancy Services
Chandler
03.2007 - 02.2009
- Administration of all key applications like Lotus notes, Active Directory, Mainframe applications, many web applications used by TFS users.
- Solaris User ID administration for entire TFS Solaris Servers.
- Maintaining user accounts, groups and Organizational Units and maintaining TFS File and Print servers.
- Complete Lotus notes administration.
- Critical Mainframe Apps: Access and ID(TSO and RACF) Administration of various RUMBA Mainframe Apps Lease, retail collections, and Vehicle Leasing system etc…
- IMP WebApps: ID administration for critical webapps like Western Union Speed pay, E-Oscar, Chase - iVault etc...
TCS Global Helpdesk
TATA Consultancy Services
Bangalore
07.2005 - 03.2007
- Providing helpdesk support to all TCS Employees.
- Resolving User’s issues related to Software, Messaging, Mail clients and AD User accounts & network issues.
- Installation and configuration of Various User software’s remotely.
- Administration for Lotus Notes, TCS internal S/Ws, Active Directory and handling N/W related issue for TATA Consultancy Services users all over Globe.
- Manage security and share permissions on file servers.
- Active Directory administration; account management, security groups, distribution lists.
- MS Office and IBM Lotus notes Installation, Configuration and Troubleshooting.
Education
Bachelor of Science - Information Technology
Kuvernpu University
Bangalore 08.2006 - 05.2009
Diploma - Computer Engineering
Nettur Technical Training Foundation
Bangalore 07.2002 - 07.2005
Skills
- Tools: Splunk (System & Data Admin), Dynatrace, AppDynamics, IBM Tivoli Monitoring (ITM), IBM Netcool/OMNIbus, SiteScope
- Platforms: Windows Server, Linux/Unix, Microsoft Azure (AZ-104 Certified)
- Methodologies: Observability, High Availability, Event Correlation, SLA Management, Root Cause Analysis, ITIL and CICD
Certification
- Microsoft Azure Administrator(AZ-104)
- Splunk System Administrator
- Splunk Power User
- IBM Tivoli Monitoring Administration
- ITIL V3 Foundation
Languages
Telugu
First Language
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Timeline
Monitoring Specialist
Bank of America India(BA continuum)
10.2016 - Current
Monitoring Engineer
TATA Consultancy Services
09.2011 - 10.2016
Monitoring Engineer
TATA Consultancy Services
06.2009 - 08.2011
Access Administration at Toyota Financial Services
TATA Consultancy Services
03.2007 - 02.2009
Bachelor of Science - Information Technology
Kuvernpu University
08.2006 - 05.2009
TCS Global Helpdesk
TATA Consultancy Services
07.2005 - 03.2007
Diploma - Computer Engineering
Nettur Technical Training Foundation
07.2002 - 07.2005