Sowmya M R

• Company Overview: Modivcare provides non-emergency medical transportation, personal care, and remote patient monitoring using Marketplace (formerly known as Well Ryde).
• Playing the role of Technical Manager.
• Architecting the solution for any given ask, or providing a value add as per the market standards.
• Reviewing the work of the peers and guiding them with the best practices of SN
• Playing the role of a business process consultant, too.
• Managing the team of 10 (offshore in India) technically, and as an HR Manager.
• Developed training programs to upskill team members and improve service quality.
• Implemented process improvements to streamline workflow and reduce delays.

• Contributed as Primary Developer for ServiceNow, delivering effective solutions based on user requirements.
• Collaborated with end users to collect and analyze project requirements for successful delivery.
• Configured multiple integrations across various tools to enhance operational efficiency.
• Applied Agile methodology to ensure rapid and responsive development processes.

• Led offshore team to enhance ServiceNow functionalities and streamline workflows.
• Collaborated with end users to gather requirements for effective delivery.
• Developed service catalogs, workflows, client scripts, business rules, and script includes.
• Served as primary developer for ServiceNow, focusing on automation and customization.
• Transitioned ServiceNow from ticketing tool to comprehensive workflow automation platform.
• Designed customized service portals and modules to meet client needs.
• Contributed to Technicolor's legacy of over 100 years in communication and media services.
• Implemented best practices for project management and development within the team.

• Collaborated with ServiceNow development team to create catalog items and enhance functionalities using Java scripting.
• Coordinated with SolarWinds monitoring teams to implement alert triggers for ServiceNow.
• Served as team lead, managing offshore operations to ensure project success.
• Functioned as primary developer for ServiceNow, delivering high-quality solutions.
• Engaged end users to gather requirements, facilitating effective delivery of services.
• Developed service catalogs, workflows, client scripts, business rules, and script includes for improved functionality.

Engineered web-based application as a single resource for JBoss portal project over three months.
Delivered comprehensive portal and Struts applications, facilitating customer access to diverse company data.
Achieved timely project completion, enhancing client’s ability to retrieve essential information.