Encompass
Sowmya Savnur
Technical Support Analyst
Bengaluru
Summary
Results-driven Senior Analyst with expertise in data verification and risk assessment.Proven ability to enhance loan processing efficiency through problem analysis and resolution. Strong communication and teamwork skills, successfully managing complex loan applications while maintaining strict turnaround times. Committed to delivering high-quality outcomes in fast-paced environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Senior Analyst
Moder Solutions India Private Limited
11.2023 - 02.2024
- Perform end to end data verification between LOS entries and original loan documents.
- Identify data gaps,inconsistencies and risk factors in loan files .
- Log deficiencies in LOS by adding suspense conditions for resolution before loan purchase.
- Implement updates in LOS based on review findings.
- Collaborated with team to resolve the issue and ensure applications met underwriting requirements.
- Escalate critical exceptions and discrepancies to senior management.
- Complete pre-purchase validation within targeted turn around times.
- Update daily reports to show loan status and issue resolution progress.
Analyst
Firstsource Solutions Private Limited
09.2020 - 01.2023
- Managing the uniform residential loan application (Form 1003) via digital portals ensuring all fields regarding assets,liabilities and borrower declarations are complete.
- Validating that the information entered (Social Security Number,Employment History and Property Details) matches supporting documentation to prevent downstream processing delays.
- Analyzes credit report and income to determine a borrowers maximum loan amount.
- Generate and deliver the initial loan estimate within the mandatory 3 business days.
- Ordering and reviewing property appraisals and title commitments to ensure the property value and legal ownership are clear.
- Validate borrower stability through verification of employment (Employment) verification of deposit (Assets) and verification of rent (Rent).
- Resolves underwriting conditions by collecting missing documents from borrower to achieve clear to close status.
- Document audit finalized.Authorization granted to proceed with funding and closing.
- Resolved borrower authentication issues and credentials resets via live chat (Bold Chat).
- Reindexing and categorizing documents correctly within the loan processing software.
Team Member
SLK Global Solutions Private Ltd
09.2019 - 08.2020
- Performing 100% file validation on all loan types to verify document integrity and signature execution.
- Reviewing the final closing disclosure(CD) against the initial loan estimate(LE) to ensure fee tolerances were met.
- Managing internal support workflows and technical query resolution.
- Executing internal audits to minimize loan defects.
- Reporting real-time production volume and SLA status to the team lead.
- Training new team members and creating SOPs.
- Boosting team efficiency and reducing repetitive tickets.
- Maintain strict SLAs (Service Level Agreements) and TAT (turnaround times) to ensure loans are quickly purchased.
Education
Master of Computer Applications -
Sri Bhagwan Mahaveer Jain College of Engineering
Bengaluru, India 04.2001 -
Skills
Excellent Communication
Problem Analysis and Resolution
Customer Service Skill
Knowledge Management
Time management skills to handle multiple application
Team work
Software
Loan HD
EDMS
Black Knight(MSP)
Timeline
Senior Analyst
Moder Solutions India Private Limited
11.2023 - 02.2024
Analyst
Firstsource Solutions Private Limited
09.2020 - 01.2023
Team Member
SLK Global Solutions Private Ltd
09.2019 - 08.2020
Master of Computer Applications -
Sri Bhagwan Mahaveer Jain College of Engineering
04.2001 -