S.PREM KUMAR Automobile Engineer
Katpadi
Summary
Dynamic service leader with extensive experience at Ganesh Cars Pvt. Ltd., excelling in operational efficiency and customer service. Proven track record in enhancing service quality and driving revenue growth through effective dealer support and training. Skilled in repairs and maintenance techniques, with a strong focus on problem-solving and customer retention.
Overview
12
12
years of professional experience
Work History
Service Head - NEXA
Ganesh cars Pvt. Ltd.
Vellore
10.2020 - Current
- Service Operations – Overseeing service quality, TAT, and customer satisfaction across 60 outlets.
- Dealer Support – Guiding dealers on warranty policies, claim settlements, and service SOPs.
- Customer Handling – Resolving escalations, improving Net Promoter Score (NPS), and ensuring customer retention.
- Technical Assistance – Supporting workshops with troubleshooting, product updates, and training.
- Spare Parts Management – Ensuring availability, stock optimization, and reducing shortages. Revenue Growth – Driving VAS sales (Extended Warranty, RSA, Service Packages) and increasing customer visits.
- Training & Compliance – Conducting workshops for service staff and ensuring adherence to Maruti Suzuki standards.
IN HOUSE TRAINER – for all 16 workshops
Ganesh cars Pvt. Ltd.
Vellore
07.2017 - 09.2020
- Training & Compliance – Conducting workshops for service staff and ensuring adherence to Maruti Suzuki standards.
Sr.Service Manager-NEXA
Ganesh cars Pvt. Ltd.
Vellore
10.2016 - 06.2017
Joined as a Washing Staff ( Wty coordinator & Service advisor)
Ganesh cars Pvt. Ltd.
Vellore
05.2013 - 09.2016
Education
B.E - Automobile Engineering
SACS M.A.V.M.M Engineering College
Madurai01.2012
HSC - Bio Maths
Don Bosco Hr Sec School
Vellore01.2008
SSLC -
Don Bosco Hr Sec School
Vellore01.2006
Skills
- Repairs and maintenance techniques
- Problem solving
- Technical support
- Investigative abilities
- Customer service
- Operational efficiency
- Profitability
- Dealer support
- Service operations
- Data analytics
Roles And Responsibilities
- Responsible to guide the clients on maintaining their vehicles and ensuring efficient performance of the vehicles
- Identify the reasons for malfunctioning of the vehicle and assign technician to perform the repair works
- Advise the clients on using the vehicle appropriately and ensuring regular servicing and maintenance to the engines
- Oversee the work of technicians and provide them assistance for complex repair work
Languages
- Tamil
- English
- Kannada
Training
- Training Program conducted by ATS-ELGI Industries, Coimbatore, Tamil Nadu, 02/01/10
- One day workshop on RC CAR designing organized by dept of Automobile engineering
- One day technical seminar on “ALTERNATE FUELS” for automobiles
Industrial Visits
- VOLKSWAGEN. DAS AUTO., Pune, Maharashtra
- ARAI (The Automotive Research Association of India), Pune, Maharashtra
- ASHOK LEYLand, Chennai, Tamil Nadu
- Asahi india glass limited, Chennai, Tamil Nadu
Personal Information
- Father's Name: Mr. D. Subramani
- Date of Birth: 01/17/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Service Head - NEXA
Ganesh cars Pvt. Ltd.
10.2020 - Current
IN HOUSE TRAINER – for all 16 workshops
Ganesh cars Pvt. Ltd.
07.2017 - 09.2020
Sr.Service Manager-NEXA
Ganesh cars Pvt. Ltd.
10.2016 - 06.2017
Joined as a Washing Staff ( Wty coordinator & Service advisor)
Ganesh cars Pvt. Ltd.
05.2013 - 09.2016
B.E - Automobile Engineering
SACS M.A.V.M.M Engineering College
HSC - Bio Maths
Don Bosco Hr Sec School
SSLC -
Don Bosco Hr Sec School
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