Sravani Amruthaluri
IT
Hyderabad
Summary
Detail-oriented IT professional with hands-on experience in ServiceNow applications. Provides technical support and resolves system access issues across multiple enterprise platforms. Strong understanding of stakeholder engagement and knowledge sharing. Committed to leveraging skills in IT service management to enhance user satisfaction through efficient issue resolution. Diligent [Desired Position] with a comprehensive background in ServiceNow implementations and customizations. Proven track record in optimizing workflow processes and enhancing user experience. Demonstrated expertise in incident management, system integrations, and troubleshooting issues to provide seamless access for clients.
Overview
3
3
years of professional experience
3
3
Certifications
1
1
Language
Work History
Applications Support – ServiceNow
Infosys
08.2022 - Current
- - Provided access and resolved issues in platforms such as ARGUS, ALERTS, PVAI, PV Metrics, INFOBURST, PAWS, WATSON LIMS, and CP modules (GCSW, CEN, PUMA, SIGNALS, D360).
- - Ensured data integrity and user accessibility across platforms.
- - Collaborated with internal teams for efficient access provisioning.
- - Monitored tickets and user requests via ServiceNow.
Education
Bachelor of Science - Computer Science
Sri Chaitanya Degree College
01.2018 - 01.2021
Intermediate - MPC
Sri Shiridi Sai Mahila Junior College
01.2016 - 01.2018
MBA - Business Administration in Operating Systems
Omega PG College
Hyderabad, India 04.2001 -
Skills
Service now
service manager
citrix
SQL
Toad
incident management
Certification
- Full Stack System Administrator
Timeline
Applications Support – ServiceNow
Infosys
08.2022 - Current
Bachelor of Science - Computer Science
Sri Chaitanya Degree College
01.2018 - 01.2021
Intermediate - MPC
Sri Shiridi Sai Mahila Junior College
01.2016 - 01.2018
MBA - Business Administration in Operating Systems
Omega PG College
04.2001 -
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