Sravani Dadi
Senior Representative, HR Shared Services
Summary
Details and results-oriented Human Resources Professional with 4+ years of experience in managing and coordinating human resource functions with strong knowledge of office administration. Possesses strong customer service orientation while maintaining high level of integrity and confidentiality. Working knowledge of HR policies and procedures. Consistently prioritizes workload to complete assigned deliverables within allocated time. Specialist in demonstrated background completing variety of specialized duties to support functional and financial operations. Proficient in processing workflows, transactions and data changes using ServiceNow, Workday, ADP, EIBs. Handles records discretely to support confidentiality of personnel files and integrity of HRIS data.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Senior Representative, HR Shared Services
Dell Technologies
Remote
08.2021 - Current
- Streamline and simplify HRIS operations processes for optimal efficiency and effectiveness.
- Acts as HR Talent and Technology for APJ and EMEA regions.
- Provides daily operational support for internal client group on record keeping, onboarding, off boarding, internal transfer, employment contract management (country specific), allowance changes and leave tool management.
- Oversees and manages a wide range of team members' benefits administration/programs (i.e. medical/social benefits & claims, life and supplementary insurance, pension and allowances) that includes team member consultation as well as addressing business escalations and operational issues.
- Actively lead/participate in global, regional and local HR initiatives.
Partner with HR & other business functions. - Collaborate across HR functions and payroll to ensure accuracy of team members' pay items and end-to-end process compliance and improvement.
- Provide ongoing onsite HR operations support spanning from transactions to management reporting.
- Provide training to team members on HR systems, policies and processes.
- Handle monthly/weekly health checks.
- Facilitated range of HR administrative processes to support employee lifecycle.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Built and developed HR knowledge base to help employees answer questions via self-service.
- Updated business processes and process documentation to drive accuracy, relevance and consistency.
- Identified inconsistent and incongruent processes, policies and practices to prevent and mitigate HR risks and compliance issues.
- Led efforts to document, simplify and standardize HR business processes.
- Resolved issues through careful research and follow-up with employees.
- Interacted with employees regularly to maintain and enhance relationships.
Senior Process Executive, BCHR
Infosys BPM Ltd
Bangalore
06.2018 - 06.2021
- Worked for business client namely, Unilever UK.
- Employee Lifecycle Management.
- Worked on electronic employee files with discretion and confidentiality to ensure compliance, accuracy and data integrity.
- Assist in client relationships as needed.
- Excellent Stakeholder Management.
- Complete hands-on applications like Service now, Workday, DocuSign and ADP.
- Payroll management via ADP tool and also looked after employees leave and absence management, R&B. Etc.
- Work independently and as a team player in managing human resource initiatives and activities.
- Scheduling trainings, organize and conduct team events and meetings as a part of employee engagement.
- Coached a team of 16 to ensure all SLA'S and SR's have been handled in TAT keeping quality in place.
- Participated in additional people ops related projects.
- Plan and co-ordinate trainings of the employees.
- Assisted with day-to-day efficient operations at HR office by looking after employee welfare and safety, compensation and benefits administration, performance management, grievances handling.
- Create and maintain HR process documentation.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
- Prepared accurate documents for customer and business needs.
- Determined change management needs and defined behaviors for effective program management.
- Enhanced HR Quality process to facilitate monitoring of correlations and metric trends.
- Awarded as Star performer, rising star, Individual extra miler award and Inspire award.
- Received performance rating of “Commendable”
Education
MBA - Human Resources Management
Andhra University
Vizag,India 06.2020 - 11.2022
BBA - Human Resources Management
Aditya Business School
Vizag, India 06.2015 - 04.2018
Skills
Employee Lifecycle Management
Accomplishments
- Supervised team of 16 staff members.
- Achieved "Our Customers" award through effectively helping with customer satisfaction scores.
- Achieved Winning Together award by processing highest number of cases and Internal movement with accuracy and efficiency within turn around time and CSAT as well.
- Collaborated with team of 5 in the development of health checks.
- Documented and resolved incorrect AG transfer issues which led to great customer service.
Certification
Foundations of Project Management
Foundations of Project Management
Foundations of Project Management is the course provided by Google via platform called Coursera. It helps in learning a set of techniques that anyone can apply to achieve goals and make projects more successful. They provide us a vision on how to set the plan, guide teammates and manage changes, risks, and stakeholders.
Timeline
Foundations of Project Management
10-2022
Advanced Excel Formulas
09-2022
Senior Representative, HR Shared Services
Dell Technologies
08.2021 - Current
MBA - Human Resources Management
Andhra University
06.2020 - 11.2022
Senior Process Executive, BCHR
Infosys BPM Ltd
06.2018 - 06.2021
BBA - Human Resources Management
Aditya Business School
06.2015 - 04.2018
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