Summary
Overview
Work History
Education
Skills
Awards
CAREER OBJECTIVE
Timeline
Generic

MEENAKSHI KONGA

Warangal

Summary

Dynamic Senior Associate with Accenture Pvt. Ltd., specializing in content moderation and quality analysis. Proven track record in optimizing productivity and turnaround times while mentoring teams. Skilled in MS Excel for data reporting and fostering client relationships, driving significant improvements in operational efficiency and compliance.

Overview

4
4
years of professional experience

Work History

Content Moderator Associate

GENPACT PVT LTD
Warangal
06.2024 - Current
  • Analyze and report on user behavior and content trends to inform sensitive material as raters, we need to check the trending issues and need to label according to the company policies.
  • Played a key role as the team's point of contact and assisted the team by generating and sharing performance measurements and statistics every day.

Senior Associate – Trust & Safety

Accenture Pvt. Ltd.
Hyderabad
06.2021 - 02.2024
  • Reviewed user-generated content (text, images, and videos) to ensure compliance with client guidelines.
  • Delivered 100% Day-One Delivery (DOD) productivity and maintained high-quality benchmarks.
  • Handled client escalations and contributed to guideline updates, resulting in improved turnaround times.
  • Mentored new hires and led knowledge transfer (KT) sessions within the team.
  • Supported the Quality Analyst team in daily operations and audits.
  • Took part in the pilot launch of a new tool and ensured its successful implementation.
  • Generated and analyzed productivity reports using advanced MS Excel functions (VLOOKUP, Pivot Tables).

Education

Bachelor of Science - Computer Applications

Kakatiya University
01.2020

Skills

  • Content moderation and quality analysis
  • Team mentoring and leadership
  • Escalation management
  • Client interaction and POC engagement
  • Productivity and TAT optimization
  • MS Excel (VLOOKUP, Pivot Tables)
  • Creative and analytical thinking
  • Engaging presentation skills
  • Data reporting

Awards

Star of the Business – Encore Awards, Q1 FY23, Core Values Champion – Encore Awards, Q4 FY22, Star of the Month – Q3 FY23, Received multiple kudos from peers, team leads, and managers for exceptional contributions

CAREER OBJECTIVE

To secure a creative and challenging role in a growth-oriented organization, where I can contribute meaningfully through my skills in quality analysis and innovation while continuously enhancing my personal and professional capabilities.

Timeline

Content Moderator Associate

GENPACT PVT LTD
06.2024 - Current

Senior Associate – Trust & Safety

Accenture Pvt. Ltd.
06.2021 - 02.2024

Bachelor of Science - Computer Applications

Kakatiya University

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