Sreedevi M
Thiruvananthapuram
Summary
Dynamic professional with extensive experience at Indianbank, excelling in administration and operations. Proven track record in optimizing customer experience and enhancing operational efficiency. Skilled in financial administration and helpdesk management, with a strong ability to cultivate relationships and drive improvement initiatives. Committed to delivering superior service and achieving organizational goals.
Overview
2026
2026
years of professional experience
Work History
Administration
Indianbank
- Assisted with administration, enrollment, attendance and reporting of both live and online programs.
- Supervised and managed daily scheduling, tasking, and administration.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
Consultant
Indianbank
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Operations
Indianbank
06.2014 - Current
- Monitored and guided revenue cycle operations.
- Oversaw liquidity and cash management operations.
- Maintained smooth, efficient, and compliant type operations.
- Supported operations with filing, copying and faxing.
- Oversaw event operations to keep running smoothly.
- Provided operations support for specific design portfolios.
- Oversaw branch operations and workflow for consistency.
- Provided feedback to management to improve operations.
Education
Bsc - Electrical, Electronics And Communications Engineering
Kerala University
Thiruvananthapuram 07.2012
Skills
- Consultant in banking
- Financial administration
- Stakeholder management
- Supervision and reporting
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Operations
Indianbank
06.2014 - Current
Administration
Indianbank
Consultant
Indianbank
Bsc - Electrical, Electronics And Communications Engineering
Kerala University
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