Sreedipa Mishra
Gurugram
Summary
Results-driven key account manager specializing in sales forecasting and strategic design. Expertise in creating brand awareness and executing projects aligned with organizational objectives. Recognized for leadership and coaching abilities, fostering strong client relationships. Proven track record of increasing sales revenue through innovative solutions and effective communication.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Key Account Manager
Mahindra First choice wheels
Gurgaon
03.2025 - Current
- Managed national insurance business across multiple regions to drive growth and operational excellence.
- Owned end-to-end sales lifecycle for national insurance accounts, including client acquisition and contract negotiations.
- Led operations ensuring timely claims processing, and adherence to service level agreements.
- Coordinated claims operations for United India Insurance, facilitating prompt settlements and issue resolution.
- Spearheaded onboarding and relationship management of strategic digital partners like policy bazaar and Phone pay .
- Identified cross-selling opportunities within enterprise accounts to maximize growth and retention.
- Conducted quarterly and annual business reviews with stakeholders to assess performance and align goals.
- Leveraged data analysis to optimize strategies, improve efficiency, and enhance customer satisfaction.
Claims Operation Manager
Mahindra First Choice
Gurugram
12.2022 - 02.2025
- Managed end-to-end claims operations for United India Insurance across India, ensuring efficient processing and resolution.
- Oversaw core team of four members and regional field survey teams to maintain operational effectiveness.
- Monitored daily claim operations, proactively addressing issues to uphold workflow continuity.
- Coordinated with internal teams to facilitate smooth claims processing and enhance efficiency.
- Conducted monthly review meetings with insurers to align on performance metrics and updates.
- Maintained daily intimations and TAT closure analysis, sharing insights during team meetings.
- Collaborated with stakeholders to ensure timely updates of field communications to insurers.
- Directed escalation management processes, enhancing response times for client concerns.
Assistant Manager (Operations)
Mahindra First Choice Wheels LTD
06.2020 - 11.2022
- Conducted investigations and fraud analysis of insurance claims submitted by clients, including document analysis, audio-video analysis, site investigations, background checks, property inspections, and witness interrogations.
- Monitored the complete profile of Motor Investigations under which have managed motor theft, Own Damage & TP investigations for North & East Divisions.
- Mapped client requirements and coordinated development and implementation of processes in line with client guidelines.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Assessed customer feedback and evaluated improvement areas, providing critical feedback to associates to enhance customer satisfaction metrics.
- Mentored 5 team members, ensuring accurate completion of control functions within agreed client SLAs.
- Prepared MIS reports according to SLA to inform management about operations.
Assistant Manager
Mahindra First Choice Wheels Ltd
11.2018 - 05.2020
- Mentored 7-member team and managed Pan India vehicle pre-inspections for 18 general insurance companies, ensuring compliance and quality.
- Compiled and analyzed monthly MIS reports to track performance metrics.
- Maintained daily intimation and closure reports, conducted TAT analysis, and shared insights with team for regular meetings and follow-ups.
- Working with internal stakeholders to ensure that field communications are updated to Insurers.
- Oversaw the escalation process for Pan India.
- Trained and developed external vendors and new joiners to enhance operational efficiency.
Customer Service Manager
ICICI Lombard GIC Ltd.
02.2015 - 11.2018
- Underwrote private and commercial vehicles across India, collaborating with external surveyor agencies and in-house claim surveyors.
- Managed team operations, ensuring quality control and timely completion of work from external vendors.
- Delivered high-quality services to internal and external customers, including intermediaries.
- Enhanced productivity and profitability through strategic initiatives and performance monitoring.
- Implemented cost control measures to prevent manipulation and filter out fraudulent activities.
Education
PG Diploma -
Institute of Insurance And Risk Management
Hyderabad01-2014
B.Tech/B.E. -
Institute of Technical Education And Research
Bhubneswar01-2013
XIIth -
English
01-2009
Xth -
English
01-2007
Skills
- Data reporting and performance analysis
- Sales negotiation and account management
- Strategic planning and compliance oversight
- Problem solving and risk assessment
- Training and mentoring
- Client onboarding and relationship management
- Business development and vendor coordination
- Excel proficiency and presentation skills
- Escalation handling and turnaround time management
- Team leadership
Certification
- CATIA Specialist Mechanical Design Certification
- Risk and operations management certification course (Udemy)
Hobbies and Interests
- Painting
- Cooking
- Gardening
- Travelling
Personal Information
- Date of Birth: 08/31/91
- Gender: Female
- Marital Status: Married
Social Link
https://in.linkedin.com/in/sreedipa-mishra-599569247
Timeline
Key Account Manager
Mahindra First choice wheels
03.2025 - Current
Claims Operation Manager
Mahindra First Choice
12.2022 - 02.2025
Assistant Manager (Operations)
Mahindra First Choice Wheels LTD
06.2020 - 11.2022
Assistant Manager
Mahindra First Choice Wheels Ltd
11.2018 - 05.2020
Customer Service Manager
ICICI Lombard GIC Ltd.
02.2015 - 11.2018
PG Diploma -
Institute of Insurance And Risk Management
B.Tech/B.E. -
Institute of Technical Education And Research
XIIth -
English
Xth -
English