Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sreehari M Pillai

Kochi

Summary

Dynamic Sales Development Manager with a proven track record at Bobcares, achieving 100% sales targets and generating $150K in recurring revenue. Expert in strategic business development and client engagement, leveraging CRM proficiency and emotional intelligence to drive team performance and exceed KPIs.

Overview

16
16
years of professional experience

Work History

Sales Development Manager

Bobcares - Poornam Info Vision Pvt Ltd
Kochi
06.2024 - Current
  • Achieved 100% sales target for the quarter, generating $150K recurring revenue annually.
  • Led and managed a team of SDRs to drive revenue growth and exceed KPIs.
  • Developed and executed sales strategies to optimize lead generation and pipeline development.
  • Set and tracked team & individual targets, ensuring alignment with business goals.
  • Coached, mentored & trained SDRs to enhance performance and productivity.
  • Analyzed sales data & metrics to refine strategies and improve conversion rates.
  • Collaborated with marketing to align lead generation efforts and maximize outreach.
  • Recruited, onboarded & retained top sales talent, building a high-performing team.
  • Drove continuous improvement in lead qualification and sales conversion rates.
  • Fostered a high-performance, results-driven, and collaborative team culture.

Business Development Manager

Vozinno Pvt Ltd
Kochi
03.2023 - 02.2024

Achieved over 90% of sales targets, generating $350K in quarterly revenue through strategic business development.

Developed data-driven demo presentations, increasing conversion rates after analyzing potential client accounts.

Engaged C-level executives and decision-makers to initiate impactful business conversations.

Led product pitches, securing key clients and expanding market presence as organizational representative.

Collaborated with marketing to design and implement creative sales campaigns, enhancing lead acquisition.

Strengthened client relationships, driving revenue growth and increased product adoption through targeted engagement.

Managed escalations and resolved client issues promptly, ensuring high satisfaction levels.

Negotiated contracts with legal and accounts teams, facilitating smooth deal closures.

Senior Helpdesk Associate

NTT Data Pvt Ltd
Bangalore
12.2021 - 12.2022
  • Client Relationship Management – Acted as the primary liaison, addressing client requests, and ensuring satisfaction. Stakeholder Communication – Coordinated with internal teams to fulfill client requirements and resolve concerns.
  • Issue Resolution & Escalation – Managed client issues, escalating when necessary to ensure prompt resolution.
  • Technical Support – Provided remote assistance by logging into client systems and troubleshooting issues.
  • Multi-Channel Client Interaction – Engaged clients through calls, emails, and ticketing systems.
  • Service Level Adherence – Ensured timely resolution of client complaints within set SLAs.

Business Development Manager

Srichend Software Pvt Ltd
Kolkata
04.2020 - 11.2021
  • Consistently exceeded sales targets, achieving over $200K in quarterly revenue.
  • Led initiatives in sales, marketing, and business development for market expansion in the USA and UK.
  • Prospected and researched key accounts to build a high-value sales pipeline.
  • Engaged C-level executives to establish strong business relationships.
  • Spearheaded product pitches, effectively positioning offerings to potential clients.
  • Collaborated with marketing teams to create innovative sales campaigns that enhanced brand visibility.
  • Partnered with product and engineering teams to align sales strategies with business objectives.

Marketing Manager

A and A Agencies
Ernakulam
01.2017 - 02.2020
  • Led sales, marketing, and business development initiatives to drive market expansion in USA & UK.
  • Prospected and researched key accounts, building a high-value sales pipeline and generating qualified leads.
  • Engaged C-level executives and high-profile decision-makers to foster strong business relationships.
  • Spearheaded product pitches, effectively positioning company offerings to potential clients.
  • Collaborated with marketing teams to develop creative sales campaigns that boosted brand visibility.
  • Partnered with product & engineering teams to align sales strategies with business goals and innovation.
  • Managed client projects across USA, UK, Europe, and Asia Pacific.
  • Led E-commerce, Informatics Website, and Mobile App Development (Android & iOS).
  • Oversaw Digital Marketing projects including SEO, SMO, and Affiliate Marketing.
  • Monitored project milestones, timelines, and financials to ensure on-time delivery.
  • Coordinated with development teams to track project progress and execution.

Data Administrator

EXL Service PVT LTD
Ernakulam
04.2016 - 12.2016
  • Extracted, edited, and updated data from CRM (IBS) server using VLOOKUP and Excel.
  • Assisted Canada KPMG team in generating and retrieving CRM reports efficiently.
  • Managed meeting schedules while preparing agendas, documents, and reports promptly.
  • Designed relational databases and developed user-friendly data collection interfaces.
  • Analyzed data trends, creating charts, graphs, and tables for comprehensive reporting.

Data Analyst

Oracle
Bengaluru
11.2014 - 11.2015
  • Cleaned and filtered data, reviewed reports, and resolved code issues to improve accuracy.
  • Extracted and updated data from the CXT server, performed VLOOKUP, and made data edits in Excel.
  • Presented insights using charts, graphs, and tables, and designed relational databases for data collection.
  • Analyzed data trends using statistical techniques to generate actionable reports.

Office Administrator

Nalanda Institute of computer engineering
Kollam
06.2010 - 10.2014
  • Cleaned and filtered data, reviewed reports, and resolved code issues to improve accuracy.
  • Extracted and updated data from CXT server, performed VLOOKUP and data edits in Excel.
  • Presented insights using charts, graphs, and tables, and designed relational databases for data collection.
  • Analyzed data trends using statistical techniques to generate actionable reports.
  • Managed accounts and financial records.
  • Oversaw employee attendance and compliance.
  • Coordinated office schedules and workflow.

Education

MBA - Marketing and HR

Madurai Kamaraj University
Madurai
03.2018

Associate of Applied Science - Computer Applications Development

Infotech Computers
Kollam, India
05.2010

Bachelor of Science - Computer Science

University of Kerala
Trivandrum, India
03.2009

HSE - Computer Science

Govt. Higher Secondary School
Anchalumood, Kollam
03.2006

SSLC -

St. Stephens Higher Secondary School
Kollam, India
03.2004

Skills

  • CRM proficiency (Salesforce, HubSpot, Zoho)
  • Strategic business development
  • Targeted lead acquisition
  • Corporate sales expertise
  • Marketing strategy
  • Sales growth strategy
  • Sales team leadership
  • Strategic implementation
  • Client engagement
  • Account management
  • Team leadership
  • Issue escalation management
  • Emotional intelligence
  • Employee development
  • Microsoft Office proficiency
  • C programming fundamentals
  • C programming
  • Business development
  • JavaScript development
  • ASPNET development
  • SQL management
  • Python proficiency
  • Nodejs development
  • AngularJS expertise
  • AWS services

Languages

English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Malayalam
Native
Native

Timeline

Sales Development Manager

Bobcares - Poornam Info Vision Pvt Ltd
06.2024 - Current

Business Development Manager

Vozinno Pvt Ltd
03.2023 - 02.2024

Senior Helpdesk Associate

NTT Data Pvt Ltd
12.2021 - 12.2022

Business Development Manager

Srichend Software Pvt Ltd
04.2020 - 11.2021

Marketing Manager

A and A Agencies
01.2017 - 02.2020

Data Administrator

EXL Service PVT LTD
04.2016 - 12.2016

Data Analyst

Oracle
11.2014 - 11.2015

Office Administrator

Nalanda Institute of computer engineering
06.2010 - 10.2014

MBA - Marketing and HR

Madurai Kamaraj University

Associate of Applied Science - Computer Applications Development

Infotech Computers

Bachelor of Science - Computer Science

University of Kerala

HSE - Computer Science

Govt. Higher Secondary School

SSLC -

St. Stephens Higher Secondary School
Sreehari M Pillai