SREEJITH RV

• Responsible for day-to-day operational management of EU Claims Team
• Ensuring that performance and quality targets are met through effective Operational Management and Customer Management
• Reviewing Process performance against contractual metrics like Productivity, Service Levels, Handle times and Innovation
• Conduct 1-2-1 discussions to ensure timely feedback on performance is provided to team members and right development plans are discussed

• Monitoring the SLA's, collating performance data, analysis and using the same to improvise staff performance, optimize resource utilization and process improvements
• Team building and motivating team members to achieve and exceed business targets
• Undertake monthly reviews of Productivity & Quality figures and quarterly review of Personal Development

● Responsible for coaching, mentoring, work allocation, performance monitoring, quality auditing & feedback for EU and NA Policy Administration.
● Lead SME for Engineering and liability business for EU operations and played a pivotal role for transition from EU to India hub
● Trained 200+ Employees in Global genius, Advanced Reinsurance, Co-insurance and in end-to-end process
● Supporting Underwriting team with related operational tasks, premium and invoice related queries.

• Developing employee welfare programs and cultural programs with in department and team
• Day to day operations while maintaining the individual and team SLA level
• Analyze Policy Slip and other documents, develop compliance and audit procedures, and prepare reports and other materials