Summary
Work History
Education
Skills
Extra Curricular Activities
Personal Information
Hobbies and Interests
Projects
Languages
Timeline
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SREEKISH M

SREEKISH M

Tirur

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Work History

CUSTOMER SUCCESS MANAGER

  • Analysing Customer data to ensure Customer Satisfaction, Designing strategies to increase client retention and upselling, Increase Customer base by generating referal from existing customers, Handling refunds and High risk clients, Onboarding new clients to the Organisation, Working closely with the product and sales team, Mentoring the Performance and KPI of the Team

SUPPORT ENGINEER

  • Testing newly developed features, Collaborating with cross-functional teams to translate customer requirements into actionable tasks for the IT team, Ensuring Seamless and timely delivery of promised features

Education

B.Tech (Computer Science Engineering) -

Amrita School of Engineering, Amrita Vishwa Vidyapeetam
01.2021

Higher Secondary Education -

St. Jude's Public School and Junior College
01.2017

Secondary Education -

St. Jude's Public School and Junior College
01.2015

Skills

  • Python
  • MS Excel
  • Data Base Management
  • Web Development
  • Leadership
  • Data Analysis
  • Communication
  • Time Management
  • Customer Service

Extra Curricular Activities

Volleyball Player

Football player

chess player

Personal Information

Date of Birth: 10/05/99

Hobbies and Interests

Reading, Travelling, Cooking, Listening to Music

Projects

Recommendation System (Provide personalized and relevant suggestion to users based on their preference, behaviour and historical interactions)

Churn Prediction Model(Enables banks to predict potential Churn customers to increase the customer retention rate.)

 

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1

Timeline

CUSTOMER SUCCESS MANAGER

SUPPORT ENGINEER

B.Tech (Computer Science Engineering) -

Amrita School of Engineering, Amrita Vishwa Vidyapeetam

Higher Secondary Education -

St. Jude's Public School and Junior College

Secondary Education -

St. Jude's Public School and Junior College
SREEKISH M