SREENATHA AS
Summary
Accomplished Senior Relationship Manager with extensive experience in client relationship building, customer service, and business development. Proven track record in leveraging social media platforms to enhance online presence and engaging with high-potential partners to drive business growth. Demonstrated expertise in managing high-value accounts, reducing complaint resolution time by 40%, and consistently meeting or exceeding targets for client retention and acquisition. Adept at training and mentoring new relationship officers, coordinating with product development teams for market-driven enhancements, and maintaining precise sales reports. Strong communication skills, fast learning capacity, and knowledge of financial markets underpin a commitment to delivering top-quality service and achieving strategic objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Executive - EB Sales
Atria Convergence Technologies Ltd.
02.2025 - Current
- Spearheaded Enterprise Business (EB) sales initiatives for logistics and e-commerce clients across pan-India, driving revenue growth through tailored connectivity solutions.
- Successfully acquired and managed key business accounts for solutions including Internet Leased Line (ILL), Corporate Broadband (CBB), Managed ILL, Managed WiFi, and SD-WAN services.
- Acted as strategic partner to national logistics and e-commerce brands, delivering reliable network infrastructure customized for operational scalability and efficiency.
- Collaborated with cross-functional teams to ensure seamless delivery of managed connectivity and SD-WAN projects within strict timelines and budgets.
- Demonstrated strong consultative selling skills and solution-driven approach to maximize customer satisfaction and retention in highly competitive verticals.
- Played a pivotal role in expanding ACT's enterprise footprint by tapping into high-potential sectors and securing long-term contracts with industry leaders.
Senior Relationship Manager
Magicbricks Realty Services LTD
10.2019 - 02.2025
- Managed a portfolio of high-value accounts, consistently meeting or exceeding targets for client retention and acquisition.
- Consistently exceeded revenue targets through proactive account management and cross-selling of products and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Strengthened client relationships through regular communication and effective problem solving.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Expanded key account base by identifying and cultivating new business opportunities.
- Improved client retention rates with personalized follow-up strategies and problem-solving techniques.
- Facilitated training sessions for new account management staff, sharing best practices and experiences.
Business Development Manager
Hathway Cable And Data Com LTD
01.2017 - 09.2019
- Company Overview: Hathway Cable & Datacom Limited is one of the India's leading Cable Broadband service provider
- It also provides Cable Television services
- Ensure branding in the assigned territory
- Ensure road shows and activities in the high footfall location in the assigned area to maximize personnel contact of customers
- Door Knocks during evening hour and Weekends to meet potential customers
- Ensure Quality of Acquisition
- Ensure Monthly Target achievement in the assigned area
- Ensure Quality of Acquisition
- Ensure market visits to list down RETAIL/SME/SMALL CORPORATES in the allotted geography to tap business opportunity
- Hathway Cable & Datacom Limited is one of the India's leading Cable Broadband service provider
- It also provides Cable Television services
Education
Master Of Commerce - Finance
Bengaluru University
08.2016
Skills
- Active listening skills
- Quick learner
- Skilled in negotiation
- Understanding of financial markets
- Customer engagement
- Building strong client partnerships
- Timely mail distribution
Certification
- MS Excel & MS Office, 09/2013, 01/2014
- Tally ERP 9.0, 09/2013, 01/2014
Languages
Kannada
Telugu
English
Hobbies and Interests
- Playing Cricket
- KOKO
- Solo Bike Ride
Timeline
Senior Executive - EB Sales
Atria Convergence Technologies Ltd.
02.2025 - Current
Senior Relationship Manager
Magicbricks Realty Services LTD
10.2019 - 02.2025
Business Development Manager
Hathway Cable And Data Com LTD
01.2017 - 09.2019
Master Of Commerce - Finance
Bengaluru University
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