SreeVidya Padmanabhan
Bengaluru
Summary
Dynamic Support Escalation Engineer at Microsoft with extensive expertise in Exchange Online and On premise deployments. Proven track record in successfully migrating mailboxes and troubleshooting complex issues. Adept at managing retention policies and utilizing PowerShell for effective solutions. Strong analytical skills combined with a commitment to customer satisfaction drive results in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Support Escalation Engineer
Microsoft
Bengaluru, India (Remote)
12.2019 - Current
- Migrating Mailboxes – Cutover, Staged, IMAP, Tenant to Tenant and Hybrid
- Troubleshooting Migration Endpoint issues
- Managing Hybrid deployment created between On-premises and Office 365
- Importing mailbox data using PST Import Service
- Managing migration reports and migration status for each user and mailbox in the organization
- Troubleshooting Directory Sync Issues
- Troubleshooting Free Busy Issues in Hybrid Environment
- Managing and Troubleshooting Retention Policy
- Recovering Data using E-Discovery
- Troubleshooting Offline Address Book (OAB)
- Managing Archive Mailboxes, User Mailboxes, Mailbox Permissions, Shared Mailbox
- Planning and configuring the environment using the Hybrid Configuration Wizard (HCW)
- Managing Journal Rules
- Managing transport rules
- Troubleshooting basic Mail flow in On-prem
- Good understanding of Client Access and Exchange Transport
- Edge Synchronization
- Tracing a message, Pipeline Tracing
- Analysing message headers and NDR
- Analysing ETL and Fiddler log
- Collaborating with Engineering team when required.
- Analysing Non topbox cases to identify the potential reasons.
- Reviewing Aged cases to reduce Backlogs.
Support Engineer – Exchange Online
Wipro Technologies
Chennai
04.2015 - 11.2016
- Dealt with Microsoft corporate customers
- Supported Exchange online in Office 365
- Intensive research and debugging of issues
- Phone-based and email-based support including Log ME In tool
- Migrating mailboxes from Exchange 2003/2007/2010 to Exchange Online: Staged, Cutover, IMAP, and Hybrid
- Importing mailbox data using PST Import Service
- Creating and Managing DNS records in Global DNS registrar like Go Daddy, Network Solutions
- Managing and troubleshooting Exchange Online using PowerShell
- Managing Exchange in an Office 365 hybrid deployment
- Using ADSI edit to troubleshoot and manage different properties of Objects in Active Directory
- Creating and managing Users, OU’s, Contacts, and Distribution Groups in Active Directory
- Synchronizing selected Objects from Local Active Directory to Azure Active Directory using OU filtering feature in Directory Sync tool
- Adding and removing machines from Domain for troubleshooting
- Managing and troubleshooting Retention Policy
- Configuring Exchange account on Mobile devices (Android, iOS)
- Exchange active Sync access rule creation/modification
- Configuring Exchange account on Clients like Outlook 2007, 2010, and 2013 using Auto-discover service
- Creating Mailboxes, Mail User, and Mail Contacts on Exchange server 2010 and 2013
- Recovering Data using E-Discovery feature in Exchange online
CRM Shift Lead
IV Support Technologies
Chennai, India
06.2013 - 02.2015
- Patching Exchange 2010 Servers from SP1 to SP3
- Administered Exchange 2010 server
- Maintained Domain Controllers Primary and Secondary
- Created Group Policies and OU’s for better organization
- Created and implemented new group policies
- Built, Updated and Maintained Exchange servers
Education
BTech - Electrical And Electronics Engineering
Sivandhi Aditanar College of Engineering
06-2012
Skills
- Exchange Online
- Exchange 2013, 2016, 2019
- Security and Compliance
- AAD Connect
- O365 -Exchange Migration Expert
- O365 License Management
Certification
- Microsoft 365: Fundamentals (MS-900)
- MS-102 : Microsoft 365 Administrator
- AZ 900 : Azure Fundamentals
- SC 900
Timeline
Support Escalation Engineer
Microsoft
12.2019 - Current
Support Engineer – Exchange Online
Wipro Technologies
04.2015 - 11.2016
CRM Shift Lead
IV Support Technologies
06.2013 - 02.2015
BTech - Electrical And Electronics Engineering
Sivandhi Aditanar College of Engineering