Sri Lalitha Poodipeddi

Trust and Safety New Analyst

• Investigated high-priority content escalations, ensuring timely and accurate resolutions aligned with platform policies, showcasing strong decision-making under pressure.
• Collaborated with internal teams and external vendors to resolve complex moderation cases, ensuring policy consistency, and stakeholder alignment.
• Handled 50+ critical escalations with 98% stakeholder consensus, reducing enforcement delays by 35%, and resolution time by 40%.
• Communicated investigation outcomes clearly to stakeholders, promoting transparency and trust in enforcement decisions.

Workflow Trainer.

• Designed and delivered training for over 30 global moderation teams across 35 policies, improving policy understanding and consistency in complex cases.
• Developed and implemented a policy framework, reducing enforcement inconsistencies by 30%, and increasing moderator accuracy by 25%.
• Reclassified overlapping content policies leading to a 28% improvement in accuracy, and a 35% reduction in misapplications.
• Authored SOPs for detecting and mitigating automation abuse, improving detection efficiency by 30%, and reducing false positives by 25%.
• Built new training methodologies and closed process gaps, increasing team accuracy from 87% to 93%.
• Led calibration and certification sessions that increased enforcement accuracy by 12% and ensured alignment with evolving policies.
• Applied statistical analysis to detect abuse patterns, helping to launch new enforcement rules that reduced repeat violations by 22%.
• Partnered with vendors to improve enforcement quality and streamline workflows, resulting in a 15% increase in efficiency via automation and process improvements.