Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sridhaar Mohanasundaram

Chennai

Summary

Results-driven Service Delivery & Implementation Manager with over 19 years of experience in strategic planning, client relationship management, and process optimization. Proven track record of enhancing productivity and ensuring smooth service delivery through effective leadership and problem-solving skills. Adept at fostering team collaboration and achieving high levels of customer satisfaction while driving timely IT project rollouts. Eager to leverage attention to detail and extensive technology knowledge in a new role.

Overview

19
19
years of professional experience

Work History

Service Delivery Manager – Infrastructure Management, Asset Management & M&A Acquisitions

Wipro Technologies
04.2022 - Current
  • Planning, governing, monitoring, managing, and directing project deliverables to ensure a successful project.

Lead Specialist - Technology & Project Delivery

FISERV
11.2020 - 03.2022
  • Project Planning, governing, monitoring, managing, and directing the given program and projects to best meet project deliverables.

TEAM LEAD - Techno function Role

Virtusa - FDC - FIRST DATA CORPORATION
03.2024 - 09.2020
  • Project Planning, controlling, monitoring, managing, and directing the assigned program and project to best meet project deliverables.

L3 – Senior Specialist (SA)

Cooper Tier, HCL TECHNOLOGY LIMITED
08.2017 - 03.2018
  • Accountability of sending all the Dashboard reports to the stakeholders on timely basis, handling teams, Part of Incident and Change managers groups.

Senior System Engineer, Technology - L2

Astra Zeneca (AZ), NSS Cognizant – COGNIZANT TECHNOLOGY SOLUTIONS
11.2009 - 08.2016
  • Applications Production support

Quality Control Lead

Supply Chain Management (SCM) – RR DONNELLEY
09.2006 - 07.2009
  • BMC Remedy, ETM, FMS (Ensure to check the all the processed request submitted successfully in the portal

Education

M.B.A - Systems

University of Madras
01.2015

MCITP - Microsoft Certified Professional

ITIL V3 - External Certified Professional

CCA - Certificated in a Computer Application

UOM

Skills

  • Infrastructure management
  • Project management
  • Asset management
  • M&A acquisitions management
  • Operations Support
  • Customer Engagement
  • Client Relationship Management
  • Tools support administration
  • Proficient in [Power Bi,BMC Remedy, Service Now,HAM Pro,ITAM, Confluence,IAM,Splunk, Jira, Cognos]
  • Incident management
  • Change management
  • Knowledge management
  • Microsoft Sharepoint 2013 Admin
  • Windows/Linux Server Administration

Accomplishments

  • Got Award of Appreciation from SBU Head BFS America, for Achieved ARC Consecutive period, which incredibly helps to raise our monthly invoice twice as well at Virtusa.
  • Got Appreciation Q2 & Q3 FY19 - 20 exemplary performances and contributions to First Data Corporation.
  • Appreciations from the FDC Client in utilization a variety of investigative techniques and raised monthly projects revenues to manage their interest and expectations.

Languages

Tamil
Native language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Timeline

TEAM LEAD - Techno function Role

Virtusa - FDC - FIRST DATA CORPORATION
03.2024 - 09.2020

Service Delivery Manager – Infrastructure Management, Asset Management & M&A Acquisitions

Wipro Technologies
04.2022 - Current

Lead Specialist - Technology & Project Delivery

FISERV
11.2020 - 03.2022

L3 – Senior Specialist (SA)

Cooper Tier, HCL TECHNOLOGY LIMITED
08.2017 - 03.2018

Senior System Engineer, Technology - L2

Astra Zeneca (AZ), NSS Cognizant – COGNIZANT TECHNOLOGY SOLUTIONS
11.2009 - 08.2016

Quality Control Lead

Supply Chain Management (SCM) – RR DONNELLEY
09.2006 - 07.2009

M.B.A - Systems

University of Madras

MCITP - Microsoft Certified Professional

ITIL V3 - External Certified Professional

CCA - Certificated in a Computer Application

UOM
Sridhaar Mohanasundaram