SRIDHAR G
BENGALURU
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Customer Care Executive
YME EXPRESS
Bengaluru
01.2020 - Current
- Assisted customers with product selection based on individual needs.
- Communicated new products and services information to existing customers via email campaigns.
- Provided technical assistance related to product installation or operation when needed.
- Investigated customer complaints and provided solutions within acceptable time frames.
Operations Manager
BLUE DART
Bengaluru
01.2004 - 12.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Planned delivery routing, team workflows and promotional initiatives.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Education
BBM - Business Management
SS GOVT HIGH SCHOOL
BENGALURU04-2017
High School Diploma -
ITI GOVT INSTITUTION
BENGALURU04-2002
Skills
- Call Center Operations
- Payment Processing
- Procedure Optimization
- Customer Support
- Staff Training
- Customer Service Background
- Customer Service
- Staff Management
- MS Office
- Computer Skills
- Team Leadership
- Training and Development
Languages
Tamil
First Language
English
Beginner
A1
KANNADA
Beginner
A1
Telugu
Beginner
A1
Hindi
Beginner
A1
Timeline
Customer Care Executive
YME EXPRESS
01.2020 - Current
Operations Manager
BLUE DART
01.2004 - 12.2019
BBM - Business Management
SS GOVT HIGH SCHOOL
High School Diploma -
ITI GOVT INSTITUTION
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