Sridhar P L
Summary
4 Years and 1 Month of experience in customer support both into international live chat and email support roles . Responding to customer inquiries with courtesy and professionalism. Skilled at accepting high volume of inquiries, researching information and explaining details. Cheerful and upbeat, creating friendly environment and minimizing complaints with top-notch service. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
5
5
years of professional experience
Work History
Customer Solutions Agent 2
PayPal India Pvt Ltd
10.2022 - 12.2023
- Worked in the Email Support team and the role is to reply to the customers' emails related to the company's payment platform named "Venmo".
Contact Centre Associate
Deliver Health Solutions
02.2022 - 08.2022
- Worked with customers via live chat platform by helping them in selecting the right plan for the Internet, TV, Home Phone and Home Security services they needed and guided them through the process in placing the order.
- At times, refer customers to the right team for concerns like technical issues with the services.
- Also helped clarifying the queries regarding the products and the services customers are interested in.
Senior Consultant - Customer Support
Telligent Support LLP
04.2021 - 08.2021
- Worked for an international gaming process wherein the players write to us regarding the concerns with the games and the issues with the in-app purchases made
- Used to respond back to the players as per the procedure mentioned.
Advisor II - Chat Support
Concentrix Services India Pvt Ltd
07.2018 - 07.2020
- Worked for Apple (iTunes) process wherein the customers from all over the world gets connected for the queries and concerns related to their iTunes accounts, payment methods, in-app purchases and media services (Songs, Movie purchases and rentals)
- Used to follow SOPs to address customers' concerns over live chat.
Education
B. Tech - Electrical And Electronics Engineering
Kakinada Institute of Engineering And Technology
Kakinada, Andhra Pradesh01-2014
Diploma in Engineering - Electrical And Electronics Engineering
AANM & VVRSR Polytechnic College
Andhra Pradesh01-2011
Secondary School Certificate -
V S V High School
TelligentAndhra Pradesh01-2008
Skills
- Customer Support
- Customer service excellence
- Order processing
- Problem resolution
- Customer needs assessments
- Product and service knowledge
- Refunds processing
- Product education
- Service upselling
- Teamwork
Accomplishments
- Received a rating of 5 out of 5 from management during quarterly basis performance analysis.
- Received performance incentives for good customer satisfaction and quality standards obtained on monthly basis.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Customer Solutions Agent 2
PayPal India Pvt Ltd
10.2022 - 12.2023
Contact Centre Associate
Deliver Health Solutions
02.2022 - 08.2022
Senior Consultant - Customer Support
Telligent Support LLP
04.2021 - 08.2021
Advisor II - Chat Support
Concentrix Services India Pvt Ltd
07.2018 - 07.2020
B. Tech - Electrical And Electronics Engineering
Kakinada Institute of Engineering And Technology
Diploma in Engineering - Electrical And Electronics Engineering
AANM & VVRSR Polytechnic College
Secondary School Certificate -
V S V High School
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