Sridurga Duraisamy
Bengaluru,KA
Summary
Instrumental Senior Technology Specialist bringing 14+ years of experience in ITSM products achieving ambitious goals in challenging IT environment.
Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Well-versed in building positive relationships with customers and other stakeholders.
Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
12
12
years of professional experience
Work History
Senior Technology Specialist
Telstra
08.2020 - Current
- Maintain tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Outline work plans, determine resources, write timelines and generate initial budgets as part of project scope determination.
- Manage design and manufacturing teams to build proprietary process equipment within aggressive co time constraints.
Computer Engineering Specialist
Gooru LLC
08.2015 - 11.2017
- Tested models of alternate designs and processing methods to assess feasibility, operating condition ffectse possible new applications and necessity of modification.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
- Developed effective corrective action plans to fix issues of all priority levels.
Computer Engineer
Appletree Answering Service Inc
08.2012 - 07.2015
- Completed accurate and impactful system problem identification reports (SPIRs) to aid in future project repairs.
- Developed test methodology to check product features and devised test plans for modules.
- Investigated hardware product issues involving materials and software and devised solutions.
Education
B.E - Electrical And Electronics Engineering
Vel Tech Engineering College
Chennai, TN04.2009
Skills
- BMC Helix ITSM & CMDB
- BMC Helix Digital Workplace
- BMC Helix Integration Service Management
- Performance improvements & Technical Troubleshooting
- Cross-functional Team Coordination & Client relations
- Agile project management
- Strategic Planning & Team Management
Summary of Qualifications
- Exceptional technical expertise for 14 years in all IT Service Management applications and Configuration Database management.
- Experienced in top-notch implementation and troubleshooting, with exceptional planning and deployment strategies.
- Communicated effectively with stakeholders for all the CAPEX project Engagements, enhancing productivity and team collaboration.
- Orchestrated the UAM project for iTAM application.
- Addressed challenges during team meetings, set milestones and assigned tasks accordingly.
- Mentored and assisted the team members to manage iTAM BAU and deliver complex projects.
- Constructed API's for iTAM modules to major downstream application in Telstra.
- Lead a five-person team, including a vendor, by delivering projects within a sprint effortlessly.
Timeline
Senior Technology Specialist
Telstra
08.2020 - Current
Computer Engineering Specialist
Gooru LLC
08.2015 - 11.2017
Computer Engineer
Appletree Answering Service Inc
08.2012 - 07.2015
B.E - Electrical And Electronics Engineering
Vel Tech Engineering College
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