Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
CustomerServiceRepresentative

Sri Hari Yerramsetty

Subject Matter Expert
Visakhapatnam,Andhra Pradesh

Summary

Tech-savvy Subject Matter Expert with in-depth knowledge of computer networks, network security and operating systems. Offering 4+ years of experience contributing to continuous improvement of Technical and Non-Technical support functions by identifying opportunities for improving efficiencies and effectiveness. Expertise in Internet Troubleshooting, Desktop Troubleshooting, Annotations, Dashboards, Google Suite and Microsoft Office. Committed to effectively resolving support requests via different channels.

Overview

3
3
Languages
14
14
years of post-secondary education
5
5
years of professional experience

Work History

Subject Matter Expert

Tech Mahindra Limited
Hyderabad, Telangana
03.2018 - Current
  • Worked on multiple projects which include Technical and Non-Technical projects.
  • Handled multiple pilot projects and supported them in all the necessary ways.
  • Handling multiple roles efficiently as a SME, Trainer and Auditor.
  • Maintains all the data and performance scores of the associates and keep myself updated.
  • Conducts feedback sessions for the team and find the root causes for the low performance.
  • Conducts hurdle session whenever there is an updates.
  • I see that the associate gets timely updates on the tasks.
  • Giving floor support when there is an new task or if the associates are facing some challenges.
  • Maintains the data about each and every associate and put a track on their performance and report it to the Manager and Leads.

E-Support Officer.

Knoah Solutions
Hyderabad, Telangana
12.2016 - 11.2017
  • Working with customers/employees to identify Computer problems,Network problems.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed and maintained courteous and effective working relationships.
  • Worked with International customers to understand needs and provide excellent service.
  • Carried out day-day-day duties accurately and efficiently.
  • Handled 3 chats at a time to address customer inquiries and concerns.
  • Resolved problems, improved operations and provided exceptional service.
  • Updating self-help documents so customers/employee can try to fix problems themselves.

Desktop Support Intern

PR Mines and Crushers Pvt. Ltd
Vijayawada, Andhra Pradesh
07.2015 - 11.2016
  • Troubleshot and diagnosed issues with Computer and Network areas.
  • Worked closely with senior staff to learn how to Troubleshoot and resolve issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.

Education

S.S.C -

Pollocks
Visakhapatnam
05.2000 - 05.2007

Intermediate - M.P.C

Sri Chaitanya Junior College
Visakhapatnam
07.2007 - 07.2010

Bachelor of Technology - Electronics And Communications Engineering

Pydah College Of Engineering And Technology
Visakhapatnam
08.2010 - 05.2014

Skills

Organization and Time management

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Accomplishments

  • Worked on an annotation task which was very much appreciated by the Client and took it as an feed for the computer AI.
  • Used Google Dashboards to develop inventory tracking spreadsheets.
  • Collaborated with team leads and Quality team in the development of different pilot projects.

Interests

Gaming

Sports

Volunteer Work/Community Involvement

Traveling

Music

Pet Care

Timeline

Subject Matter Expert

Tech Mahindra Limited
03.2018 - Current

E-Support Officer.

Knoah Solutions
12.2016 - 11.2017

Desktop Support Intern

PR Mines and Crushers Pvt. Ltd
07.2015 - 11.2016

Bachelor of Technology - Electronics And Communications Engineering

Pydah College Of Engineering And Technology
08.2010 - 05.2014

Intermediate - M.P.C

Sri Chaitanya Junior College
07.2007 - 07.2010

S.S.C -

Pollocks
05.2000 - 05.2007

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Sri Hari YerramsettySubject Matter Expert