Srikant Sarode
Pune
Summary
Detail-oriented and versatile professional with over 4+ years of experience spanning fraud analysis, risk governance, compliance, and production operations. Proven track record in managing complex credit card disputes, conducting AML investigations, and supporting high-stakes fraud representment cases. Adept at working across multiple tiers (T1 to T3), delivering 100% quality in operational queues, and driving compliance through audits, training, and reporting. Skilled in tools such as SAP, TSAI reporting, and industry-standard dispute platforms. Known for cross-functional collaboration, quick adaptability, and contributing to key projects like Merchant Remediation, Digital Fraud, and Chargeback Ops.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Barclays Global service centre
Pune
08.2024 - Current
- Simultaneously managing low-dollar fraud representment cases and high-dollar (T3 HD) fraud investigations, ensuring accuracy, compliance, and timely resolutions.
- Trained and consistently delivered 100% quality performance in Tier 1 and Tier 2 queues, demonstrating strong attention to detail and adherence to protocols.
- Actively supported key fraud initiatives such as the Merchant Remediation Project, Digital Fraud Project, and Chargeback Operations (CB Opps).
- Cross-trained across multiple processes to ensure team agility and provide support across varying case types.
- Gained foundational training in Dispute Chargeback and Dispute General Ledger teams, enhancing understanding of end-to-end dispute and reconciliation workflows.
- Recently started handling TSAI report pulling, contributing to data accuracy and operational reporting to manager.
Sr Executive - Risk Governance and Compliance
Wipro
PUNE
09.2021 - 08.2024
- Resolved credit card disputes for Visa and MasterCard; initiated chargebacks for eligible transactions in line with card network regulations.
- Monitored suspicious accounts for potential AML (Anti-Money Laundering) activities and executed appropriate compliance actions.
- Provided provisional credits to customer accounts after validating dispute eligibility and documentation.
- Maintained the account-level risk register, tracking risks, mitigation actions, and audit findings for better governance.
- Conducted monthly compliance and risk literacy sessions to enhance awareness and adherence across the team.
- Led surprise desktop audits to assess process compliance and mitigate operational risks.
- Acted as auditee in ERM CAT audits and client audits, ensuring complete documentation and regulatory alignment.
- Trained and mentored new batches on process knowledge, compliance frameworks, and risk protocols for faster onboarding and accuracy.
Trainee Engineer
Gestamp automotive
Pune
11.2020 - 05.2021
- Ensured quality control of manufactured products in alignment with company standards.
- Upload daily production and quality reports to stakeholders for performance tracking.
- Achieved daily/weekly production targets within defined SLAs, contributing to operational efficiency.
- Performed servicing and error rectification of KUKA industrial robots, ensuring minimal downtime.
- Utilized SAP for inventory management, tracking material movement and stock levels accurately.
Education
Bachelor of Engineering - Mechanical
Dr DY Patil College of Engineering
Pune06-2020
Skills
- Credit Card Dispute Resolution (Visa & MasterCard)
- Chargeback processing and GL reconciliation
- Risk assessment and governance
- AML monitoring and compliance
- Report handling and data analysis
- Desktop audits and internal risk reviews
- Client and ERM CAT audit participation
- Cross-functional collaboration
- Stakeholder reporting and communication
- KUKA robot maintenance and troubleshooting
- SAP – inventory and production management
Affiliations
- Participated in a corporate citizenship activity at Barclays by creating educational flashcards for underprivileged children, supporting community learning and outreach.
Accomplishments
- Received Top Performer Award at Wipro for consistent excellence in quality, productivity, and process adherence.
Certification
- Certified ISO/IEC 27001:2022 – Information Security Management Systems
- Certified in Anti-Money Laundering Concepts: AML, KYC, and Compliance
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Fraud Analyst
Barclays Global service centre
08.2024 - Current
Sr Executive - Risk Governance and Compliance
Wipro
09.2021 - 08.2024
Trainee Engineer
Gestamp automotive
11.2020 - 05.2021
Bachelor of Engineering - Mechanical
Dr DY Patil College of Engineering