Srikanth Chennoju
Software Engineer
Hyderabad
Summary
17 Years of IT experience with 9 years of experience in Salesforce Platform, Configuration, Development and Integration., developing CRM workflows and adapting applications for business needs. Skill at preparing technical documentation, supporting fellow developers, and testing applications. Creative team player with strong technical and time management skills. Willing and adept at learning new technologies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Software Engineering MTS
Salesforce
Hyderabad
08.2017 - Current
- Applications are used by over 80000 Employees in Salesforce
- Provided technical support for customers experiencing issues with the company''s software products, resolving problems efficiently and professionally.
- Participated in agile development processes, effectively adapting to changing requirements while maintaining high-quality results.
- Developed reusable code libraries, contributing to streamlined development processes among colleagues working on similar tasks or projects.
- Collaborated with cross-functional teams to design, develop, and implement software solutions according to project requirements.
- Debugged and resolved software defects, ensuring high-quality deliverables for clients.
- Developed user-friendly interfaces for seamless navigation and improved user experience.
Software Developer
Lean InfoTech
Hyderabad
07.2016 - 08.2017
- Applications are used by 80000 Employees in Salesforce.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
- Played a pivotal role in successful system integrations, working closely with IT and business stakeholders to ensure seamless data flow between platforms.
Software Engineer
Infosys Technologies
Hyderabad
07.2006 - 07.2016
- Participated in post-mortem reviews after major incidents, identifying areas for improvement and implementing changes accordingly.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Authored comprehensive reports on trends observed in customer inquiries, offering insights into potential product improvements or additional services offerings.
- Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
Education
Master of Science - MSc -Information Systems
Princeton P.G College- Affiliated To OU
Hyderabad 06.2002 - 04.2004
Bachelor of Science - Bachelor Of Compute Science
Chaitanya Kalasala
Hyderabad 07.1999 - 04.2002
Skills
Process Automation
Timeline
Software Engineering MTS
Salesforce
08.2017 - Current
Software Developer
Lean InfoTech
07.2016 - 08.2017
Software Engineer
Infosys Technologies
07.2006 - 07.2016
Master of Science - MSc -Information Systems
Princeton P.G College- Affiliated To OU
06.2002 - 04.2004
Bachelor of Science - Bachelor Of Compute Science
Chaitanya Kalasala
07.1999 - 04.2002
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