Traveling, Music and Cooking
Srinivas Kumar
Senior Manager Operations
Bengaluru
Summary
Communication Organize and participate in preparation of management information deliverables including recurring. Take an active approach to identifying policy and program enhancement opportunities, that are aligned with business objectives for future consideration Manage and coordinate resolution Well Versed with GDS systems (Amadeus/Galileo/Sabre and Gabriel) Support the Travel team in monitoring TMC service delivery against contracted SLAs / key account metrics and actions required to address under-performance. Excellent in Arranging Products for Tours and Packages by Coordinating with DMCs and Vendors. Oversee TMC response to day-to-day business disruptions (e.g. strikes, minor weather delays, airline system outages, visas and private jets) Perform specific vendor management activities for targeted categories in region under the direction of the Senior Management Team. Present and implement innovative travel solutions that support overall business objectives Provide regular and detailed communication on progress against performance targets including customer SLAs Support the travel team with any additional tasks/projects Possess an in-depth understanding of key business drivers, organizational culture and the competitive position of vendors. Establish partnerships with key business constituents in order to build a web of influence at key levels within the region. Execute strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the traveler experience, creating value, exceeding stakeholder expectations, strengthening local market relationships, driving savings, and optimizing performance through process and data analysis. Enhance the Travel Program value proposition through policy consultation, researching white paper needs, technology mapping and optimizing online solutions. Liaise with the other travel team experts in airline and hotel negotiations to ensure all vendors content are available and address any market specific requirement. Leadership Exceptional organizational/communication/analytical and problem-solving skills/to work seamlessly with people at all levels of an organization. Professional with high levels of integrity. Apply innate interpersonal skills to establish and maintain positive relationships and Improve workplace morale. Calm and productive under extreme stress, Expert in managing budgets, preparing expense reports.
Overview
2023
2023
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Travel Operations • Senior Manager
PAN India, Nearby Travel Solutions Private Limited, Nearby Technologies Private Limited
Chennai
05.2019 - 12.2022
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Ticketing / Tour Packages • Senior Manager
Kesari Tours Private Limited
Bangalore
1 1 - 04.2019
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
Ticketing • Senior Manager
Airlines • Chariot World Tours and Travels Private Limited
Bangalore
05.2015 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Travel Consultant
Free Lance Travel Operations
Bangalore
01.2009 - 09.2015
- Handling Individual HNI and Few Corporates.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Handled sensitive information with professionalism and discretion.
- Completed accurate reservations for business travelers at point of sale.
- Maintained and updated corporate traveler profiles with current information.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Updated and maintained customer databases to increase customer retention.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Conducted market research to investigate potential new travel destinations.
- Collaborated with colleagues to create and promote special travel packages.
- Developed promotional materials for travel packages to market hot destinations.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Senior Relationship Manager
SPOTNANA
Chennai
03.2008 - 12.2008
- US Based Travel Agency Handling First/Business Class Clients only,
- Including Senators /Hollywood Actors and Corporates based out of US/UK to Rest of the World Including Packages/Ticketing and Hotels.
- Worked with clients to address and respond to client and partnership management issues.
- Researched current trends to identify prospective customers and determine specific needs.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Gave exciting presentations to prospects and leads in effort to build business opportunities.
- Networked with accountants and attorneys to develop business.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Developed strategic plans for day-to-day financial operations.
- Evaluated and negotiated contracts to procure favorable financial terms.
Floor Manager
FCM Travel Solutions Private Limited
Bangalore
03.2007 - 04.2007
- Offshore Travel Business for Ticketing/Hotels and Packages for India Based Corporates Based out of US to Rest of the World Handling Team of 15 People
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Monitored sales and adjusted staffing levels to meet customer service standards.
- Mentored team members to enhance professional development and accountability in workplace.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Assistant Manager
Siemens Shared Services
Bangalore
01.2005 - 03.2007
- Offshore Desk Customer Support,
- In charge of Entire Backend process Ticketing/Exchanges/Customer Offshore of Client BCD Travels Based out of USA.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Desk In Charge
BIT SITA World Travels
Bangalore
01.2004 - 12.2004
- Taking care of Entire Offshore Desk of BTI SITA Worlds travels Ticketing/Hotels for Indian Corporates Based out of USA/UK/EUROPE
- To Rest of the World.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Assistant Manager, Desk
Apt Informatics Private Limited
Bangalore
12.2002 - 12.2003
- APT Informatics Private Limited for Client Always Travels Private limited for US Based Consolidators for Major Airlines out of USA and their Clients for Ticketing and Travel Related Services.
Travel Coordinator
Indiainfo.com
Bangalore
11.1999 - 11.2002
- For Travel Requirements of the Company Including VISA/Ticketing/Forex and Admin Related Services
- Company Closed Down and had to Look for Other Options due to Recession and .COM Companies Closing down.
- Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Notified traveling personnel of constraints such as luggage limits and insurance requirements.
- Complied with company standards while preparing internal, informal and official documentation.
- Continuously strengthened relationships with international partners through effective communication and active listening.
- Reviewed, input and paid invoices for travel-related services.
- Maintained thorough and accurate records of transactions.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Set up domestic and international flights for staff and contractors.
- Identified and eliminated safety hazards and issues during travel.
- Added special requests and reward program information into system, verifying inclusion in travel planning.
- Provided clients with literature outlining available services at destinations and transfer points.
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Generated reports on travel trends and customer feedback to inform business goals.
- Collaborated with colleagues to create and promote special travel packages.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Updated and maintained customer databases to increase customer retention.
- Followed up with customers to increase customer service with travel plans.
- Developed promotional materials for travel packages to market hot destinations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Senior Help Desk Executive
AMADEUS
Bangalore
03.1997 - 09.1999
- In Charge of Help Desk – Bangalore for CRS Based Company, Helping,
- Travel Agents/Airlines and Hotels/Cruises for all Travel Related Entries,
- Ticketing and BSP Entries on AMADEUS GDS.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Reservation Executive
East West Airlines
Bangalore
05.1994 - 02.1997
- First Private Air Taxi
- In Charge of Reservation and Ticketing Team.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Passenger Sales Officer and Reservation Executive
Ajanta Travels , GSA Alitalia
Bangalore
07.1993 - 04.1994
- GSA for Alitalia and Kenya Airlines Bangalore
- Taking Care of Sales Distribution with Travel Agents in Karnataka and Bangalore in Particular
- Diligent Travel administration and operations management, professional with extensive experience in supporting executives and providing seamless execution.
- Documented all customer and booking information in Software.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
Bachelor of Business Administration -
Chennai University
05.1996 - 09.1997
Graduate - Discontinued
Train the Trainer – Amadeus Certification - undefined
NICE
Diploma - IATA
Certification - undefined
Trade Wings institute of Management
Skills
Sequence of operations management
undefinedAdditional Information
- Date of Birth :18th October 1971
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Operations • Senior Manager
PAN India, Nearby Travel Solutions Private Limited, Nearby Technologies Private Limited
05.2019 - 12.2022
Ticketing • Senior Manager
Airlines • Chariot World Tours and Travels Private Limited
05.2015 - 09.2018
Travel Consultant
Free Lance Travel Operations
01.2009 - 09.2015
Senior Relationship Manager
SPOTNANA
03.2008 - 12.2008
Floor Manager
FCM Travel Solutions Private Limited
03.2007 - 04.2007
Assistant Manager
Siemens Shared Services
01.2005 - 03.2007
Desk In Charge
BIT SITA World Travels
01.2004 - 12.2004
Assistant Manager, Desk
Apt Informatics Private Limited
12.2002 - 12.2003
Travel Coordinator
Indiainfo.com
11.1999 - 11.2002
Senior Help Desk Executive
AMADEUS
03.1997 - 09.1999
Bachelor of Business Administration -
Chennai University
05.1996 - 09.1997
Senior Reservation Executive
East West Airlines
05.1994 - 02.1997
Passenger Sales Officer and Reservation Executive
Ajanta Travels , GSA Alitalia
07.1993 - 04.1994
Graduate - Discontinued
Train the Trainer – Amadeus Certification - undefined
NICE
Diploma - IATA
Certification - undefined
Trade Wings institute of Management
Ticketing / Tour Packages • Senior Manager
Kesari Tours Private Limited
1 1 - 04.2019
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